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Contact center AI: the tools companies use

Contact center platforms and AI that guide, score and analyze human agents' customer conversations.

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312

companies on usedby use a tool of this category

312 companies on usedby use at least one of the 11 tools in this category with a public customer. Sanas leads with 48 companies. Then come Talkdesk (46) and Assembled (41). 12 companies run two of these tools or more. The most common pair is Talkdesk with Level AI (2 companies).Latest check Oct 13, 2026: 324 of 324 public lines checked. Counts are of companies on usedby, not of the whole market: we list a company when a public page shows its AI tools.

Ranked by customers

Companies with a public line for each tool. Job-post signals count and are drawn apart in the proof bar.

Contact center AI tools ranked by companies on usedby
#ToolCustomersProof
1Sanas48
2Talkdesk46
3Assembled41
4CallMiner39
4Dialpad39
6Observe.AI25
6Sprinklr25
8Level AI19
9Cresta18
10Balto14
11Glia10

12 companies run two of these tools or more. The most common pair is Talkdesk with Level AI, at 2 companies.

Sanas

Sanas is used by 48 companies on usedby, 20 confirmed by a case study, a named quote or a press release. Customers include Robinhood, SoFi, and Alorica. Who uses Sanas, CallMiner vs Sanas

Customer page: sanas.ai. Latest check of 48 of 48 lines: Oct 8, 2026.

Talkdesk

Talkdesk is used by 46 companies on usedby, 25 confirmed by a case study, a named quote or a press release. Customers include Canon, United Rentals, and Alarm.com. Who uses Talkdesk, CallMiner vs Talkdesk

Customer page: talkdesk.com. Latest check of 46 of 46 lines: Oct 13, 2026.

Assembled

Assembled is used by 41 companies on usedby, 20 confirmed by a case study, a named quote or a press release. Customers include Autodesk, Canva, and HubSpot. Who uses Assembled, Assembled vs Decagon

Customer page: assembled.com. Latest check of 41 of 41 lines: Oct 13, 2026.

Dialpad

Dialpad is used by 39 companies on usedby, 22 confirmed by a case study, a named quote or a press release. Customers include Crunchbase, Quora, and Austin FC. Who uses Dialpad

Customer page: dialpad.com. Latest check of 39 of 39 lines: Oct 8, 2026.

Newest customers

Companies first listed by a tool of this category in the last 90 days.

No new customer yetTracking of changes on these tools' pages started on October 7, 2026. New customers appear here, dated, after two complete checks of those pages.

Most compared

Side-by-side pages with the companies behind each tool.

Questions about Contact center AI

Answers drawn from usedby data.

What is the most used tool in Contact center AI?

Sanas, used by 48 of the 312 companies on usedby in this category. Then come Talkdesk (46) and Assembled (41). Who uses Sanas.

Do more companies use Sanas or Talkdesk?

Sanas: 48 companies on usedby, against 46 for Talkdesk.

Do companies use several tools in Contact center AI?

Yes: 12 of the 312 companies on usedby in this category run two or more. The most common pair is Talkdesk with Level AI (2 companies).

How does usedby rank these tools?

By the number of companies with a public line for each tool, read from dated captures of vendor customer pages, case studies, press releases and job posts. Every proof level counts in the totals and the ranking, job-post signals included (the weakest proof, shown apart in the proof bar); ties go to the stronger proofs. usedby lists a company when a public page shows it, so these counts describe the companies on usedby, not the whole market.