Who uses Level AI?
Contact center AI for automated QA on every interaction, AI voice agents and customer insights. thelevel.ai
19
companies use Level AI
19 companies use Level AI. 11% are in Fintech & Payments. Confirmed or observed customers include Wayfair, Chime, and Gusto. 14 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 19 of 19 companies checked, from 15 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 14 confirmed, 5 observed
- Top industry
- Fintech & Payments, 11% of customers
- Security
- ISO 27001, SOC 2 Type II, HITRUSTSource: thelevel.ai, checked Oct 8, 2026
- Most similar
- Sierra, 2 shared customers
- Website
- thelevel.ai
What Level AI does
Level AI is a customer experience platform for contact centers that scores every customer interaction, deploys AI virtual agents and turns conversations into insights. It also offers real-time agent assist, AI workers for multi-step tasks and screen recording, powered by task-specific AI models. It serves financial services, healthcare, retail, insurance and ecommerce operations.
Written by usedby from thelevel.ai.
Main features
Common uses
19 companies use Level AI
Every company below links to the public page that shows it uses Level AI. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Wayfair | E-commerce & D2C | |
 Chime | Fintech & Payments | |
 Gusto | HR & Recruiting | |
 Wealthsimple | Fintech & Payments | |
 Bakkt | — | |
 Empyrean | — | |
 Extra Space Storage | — | |
 ezCater | — | |
 Globalfaces | — | |
 Ollie | — |
Is Level AI right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 2 are listed as Level AI customers. 36 use only another Customer Service Automation tool.
- Level AI only, 1%
- Level AI and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 27%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Level AI's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Level AI and its customers. Each one links to its dated source. We quote, we do not score.
75%conversion rate on verification calls
GlobalfacesVendor case studyCaptured Oct 8, 202613%decrease in overall call handling time
ezCaterVendor case studyCaptured Oct 8, 2026
30%Share of inbound calls handled by the Virtual
Uown LeasingVendor case studyCaptured Oct 8, 2026
4 weeksTime to live MVP, versus a 9-month failed
TopconVendor case studyCaptured Oct 8, 2026
90%Reduction in quality management reporting workload
Speedway MotorsVendor case studyCaptured Oct 8, 2026
12%increase in iCSAT scores in a few months
SmartsheetVendor case studyCaptured Oct 8, 202690%QA coverage of interactions, up from less than 1%
OllieVendor case studyCaptured Oct 8, 2026
Read the story
QuinStreetVendor case studyCaptured Oct 8, 2026Our quality assurance has been revolutionized by Level AIBe really thoughtful about the training for both agents and leadership. Explain how they can leverage these tools to enhance their experience at work for successful adoptionBefore you buy Level AI
What Level AI publishes on the points buyers check first, each with its source and check date.
| Security | ISO 27001, SOC 2 Type II, HITRUST | thelevel.ai, checked Oct 8, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | thelevel.ai, checked Oct 8, 2026 |
| Integrations | Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflake | thelevel.ai, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Level AI work with the tools we already use?
Level AI alternatives
Tools compared with Level AI most often, with the customers they share.
| Tool | Customers | Shared with Level AI | Compare |
|---|---|---|---|
 Sierra50 customers, 2 shared | 50 | 2 | Level AI vs Sierra |
 Talkdesk47 customers, 2 shared | 47 | 2 | Level AI vs Talkdesk |
 Cognigy57 customers, 0 shared | 57 | 0 | Level AI vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Level AI vs Intercom |
 Decagon43 customers, 1 shared | 43 | 1 | Level AI vs Decagon |
Questions about Level AI
Who uses Level AI?
19 companies use Level AI, including Wayfair, Chime, and Gusto.
Which industries use Level AI?
The industries with the most Level AI customers are Fintech & Payments (2), E-commerce & D2C (1), and HR & Recruiting (1).
What are the alternatives to Level AI?
The tools compared with Level AI most often are Sierra (50 customers, 2 shared), Talkdesk (47 customers, 2 shared), Cognigy (57 customers, 0 shared), and Intercom (112 customers, 0 shared). See all Level AI alternatives.
How does usedby know who uses Level AI?
Each company is linked to a public page that names it: Level AI's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (14): a case study, a named quote or a press release. Observed (5): Level AI shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Level AI, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 19 of 19 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Level AI started on October 8, 2026. New customers appear after two complete checks of its pages.