The use case: how Purple deploys Level AI
Purple uses Level AI Conversation Intelligence to analyze customer calls and chats, replacing manual spreadsheet review. It applies the tool to automated QA scoring, voice-of-customer analysis tied to product SKUs, and agent feedback.
In the customer’s words
In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours. As long as my structure is set up correctly and my tags are all great, I can do it in just a few hours. I have fewer resources than I had in the past, and I can still deliver the insights with the Level AI that I could before.Other companies using Level AI
Customers across industries, with public evidence.
EmpyreanConfirmed
Extra SpaceConfirmedGlobalfacesConfirmed
OllieConfirmed
QuinStreetConfirmed
SmartsheetConfirmedGo straight to the source
Based on Level AI’s published case study. We check the public evidence; the results are reported by the vendor.
thelevel.ai- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 100%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Purple.
- Purple uses Level AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
100% QA coverage: Purple scaled from partial checks to 100% QA coverage across all voice channel conversations over 2 minutes.