The use case: how SoftBank deploys Synthesia
A small SoftBank team that supports internal applications and services turns operating procedures, device OS update steps and login guidance into videos with Synthesia. Users can review the same explanation consistently, and the team updates only the changed sections of a video.
More reported results
Figures published in Synthesia’s case study. They are not independently measured by usedby.
The number of exchanges required to resolve one inquiry fell from around 10 to around 4 or fewer — an approximately 60% reduction.
Creating the first version of a video takes around 12 hours, while updating an existing version can be completed in around nine hours or less.
In the customer’s words
The biggest change was that we could standardize the explanation. With documents, interpretation and wording could vary depending on the reader or the person explaining it. With video, everyone can review the same information in a clear and consistent way. It also became easier to update only the necessary sections when something changes.Synthesia users in Telecommunications
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Synthesia’s published case study. We check the public evidence; the results are reported by the vendor.
synthesia.io- Source published
- Oct 22, 2026
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50%Checked
Printed word for word on the page, near the name of SoftBank.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of SoftBank.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- SoftBank uses SynthesiaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Time spent responding to similar inquiries fell from around four hours per month to around two hours or less — an approximately 50% reduction.