AI in Telecommunications: what 69 companies use
Telecom and communications infrastructure companies
69
companies with a public AI tool
usedby lists 69 Telecommunications companies with at least one public AI tool. ElevenLabs is the most used: 8 of them (12%). Then come Harvey (6) and Cognigy (5). They use 3.8 AI tools on average. Cisco (33 AI tools) and Zoom (24 AI tools) use the most.Latest check Oct 8, 2026: 216 of 265 public lines checked. Shares are of the 69 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 69 Telecommunications companies on usedby that use each tool
ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them (12%) use it. Harvey follows with 6 (9%).
Who uses what
AI tools per area at the 8 Telecommunications companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Engineering & Data | Operations & Workflow | Support & CX | Legal & HR | Meeting & Voice | Sales & Growth | Marketing & Content |
|---|---|---|---|---|---|---|---|
 Cisco | Weaviate, Galileo, Credo AI, Sonar, SentinelOne, Tessl, ThoughtSpot, Pinecone, Mistral, LangSmith, Langchain, Monte Carlo, Scale AI, Codeium, and ChatGPT | HighRadius, Celonis, Workato, Tray.io, Loopio, Automation Anywhere, and Miro | 0 | Textio | ElevenLabs, Krisp, Murf, and Fireflies | Mindtickle and Outreach | Prezent |
 Zoom | Together AI, Cursor, Assembly AI, Jotform, and Claude | Superhuman, HighRadius, and FloQast | Sanas | hireEZ and Ironclad | ElevenLabs | Outreach, ZoomInfo, HubSpot, and SecondNature | Grammarly, Profound, Wordtune, and Gamma |
 Samsung | Mem0, Cline, Cursor, Fireworks AI, and Weights & Biases | Glean and Zapier | 0 | Textio | 0 | 0 | Qloo, Insider One, and Wordtune |
 T-Mobile | Factory, Torq, and Sonar | Scribe and Zip | Dialpad and Rasa | Textio, Drata, and Harvey | ElevenLabs and WellSaid | 0 | Bloomreach |
 Twilio | Snyk, Deepgram, Harness, and Galileo | FloQast, Shortwave, Airtable, and Reclaim | 0 | 0 | ElevenLabs, Krisp, Nyota, and Fathom | Lavender | 0 |
 Deutsche Telekom | LiveKit and Qdrant | Glean | Rasa, Decagon, and Sprinklr | Fetcher, Harvey, and Eightfold | ElevenLabs and Resemble | 0 | 0 |
 Vodafone | Sonar and GitHub copilot | Workato, n8n, and Writer | 0 | Eightfold, Sirion, and Quantexa | 0 | 0 | Insider One |
 AT&T | H2O.ai, Databricks, Vectra AI, and GitHub copilot | Uniphore, Fyxer AI, and Kore.ai | 0 | HireVue | 0 | 0 | DeepL |
Scroll sideways for more areas.
Zoom has AI tools in 7 of these 7 areas. Engineering & Data holds the most tools at these companies: 40 in total.
Where AI lands
Share of the 69 Telecommunications companies on usedby with at least one tool in each area.
Engineering & Data is the most covered area: 30 of the 69 companies (43%). Research & Knowledge is the least covered, with 7 (10%).
Newest changes
New tools across the 69 Telecommunications companies on usedby, last 90 days.
How to choose AI tools in Telecommunications
For each of the most used categories, the tool most Telecommunications companies on usedby use, and the next one. Based on public use, not on our opinion.
Sanas is next, with 4.
Resemble is next, with 3.
Fireflies is next, with 2.
69 Telecommunications companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Cisco33 tools
- Zoom24 tools
- Samsung13 tools
- T-Mobile13 tools
- Twilio13 tools
- Deutsche Telekom12 tools
- Vodafone10 tools
- AT&T9 tools
X8 tools
Comcast8 tools
Five97 tools
Aircall6 tools
RingCentral5 tools
Sierra5 tools
Orange4 toolsVerizon4 tools
Ericsson4 tools
Motorola4 tools
DIRECTV4 tools
Motorola Solutions4 tools
Telnyx4 tools
Nice4 tools
Apple3 tools
Bell3 tools
GlobeTelecom3 tools
Nokia3 tools
Singtel3 tools
Qualcomm2 tools
Telefónica2 tools
Frontier2 tools
Questions about AI in Telecommunications
What is the most used AI tool in Telecommunications?
ElevenLabs. 8 of the 69 Telecommunications companies on usedby use it (12%). Harvey (6) and Cognigy (5) come next. See who uses ElevenLabs.
Which Telecommunications companies use the most AI tools?
On usedby: Cisco (33 AI tools), Zoom (24 AI tools), and Samsung (13 AI tools).
Which Customer Service Automation tool do Telecommunications companies use?
Cognigy, used by 5 of the 69 Telecommunications companies on usedby. Sanas is next, with 4.
Which Legal AI tool do Telecommunications companies use?
Harvey, used by 6 of the 69 Telecommunications companies on usedby. Ironclad is next, with 1.
How does usedby count AI use in Telecommunications?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Telecommunications companies on usedby, not the whole industry.