2
AI tools in use at BT
BT uses 2 AI tools: Globality (Procurement & Sourcing) and ServiceNow (IT Service Management). 1 is confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 7, 2026: 2 of 2 tools checked, from 3 public sources.
- Industry
- Telecommunications
- Website
- bt.com
- AI tools in use
- 2Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 7, 20262 of 2 tools checked so far
Every AI tool at BT
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Globality | Procurement & Sourcing | — | globality.com | |
 ServiceNow | IT Service Management | — | servicenow.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In BT's own words
Published results, each linked to its dated source. We quote, we do not score.
To achieve double-digit savings through the Globality platform is fantastic. The increased visibility and analytics are also very powerful and enable us to make better decisions on how BT Group spends its money.BT compared to other Telecommunications companies
BT uses 2 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 32 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that BT does not
Questions about AI at BT
What AI tools does BT use?
BT uses 2 AI tools: Globality and ServiceNow. 1 is confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does BT use ElevenLabs?
usedby has not found a public page showing that BT uses ElevenLabs. ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does BT compare to other Telecommunications companies?
BT uses 2 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 32 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools BT uses?
Each tool is linked to a public page that names BT: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find BT, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.