13
AI tools in use at Twilio
Twilio uses 13 AI tools: ElevenLabs and Fathom (Sales), Nyota and Reclaim (Engineering), Harness (DevOps & Feature Mgmt), Krisp (Meeting Assistants), and 7 other tools. 4 are confirmed by a published story, quote or press release; 9 are listed on the vendor's own pages.Latest check Oct 7, 2026: 10 of 13 tools checked, from 20 public sources.
- Industry
- Telecommunications
- Website
- twilio.com
- AI tools in use
- 13Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 7, 202610 of 13 tools checked so far
Every AI tool at Twilio
13 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Harness | DevOps & Feature Mgmt | — | harness.io | |
 Krisp | Meeting Assistants | — | krisp.ai | |
 Lavender | Cold Email & Outreach | — | lavender.ai | |
 Shortwave | Operations | — | shortwave.com | |
 Airtable | Marketing | — | airtable.com | |
 Deepgram | Speech & Audio API | — | deepgram.com | |
 ElevenLabs | Sales | On or before Apr 2025 | elevenlabs.io | |
 Fathom | Sales | — | fathom.video | |
 FloQast | Finance & Accounting AI | On or before Oct 2024 | floqast.com | |
 Galileo | LLM Ops & Frameworks | — | galileo.ai | |
 Nyota | Engineering | — | nyota.ai | |
 Reclaim | Engineering | On or before Apr 2026 | reclaim.ai | |
 Snyk | Code Quality & Security | — | snyk.io |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Twilio's own words
Published results, each linked to its dated source. We quote, we do not score.
Split’s full-stack experimentation platform has been built with engineering and product teams in mind. Its robust architecture and rich feature set integrates into our internal platforms and helps power experimentation across our entire engineering organization.It reinforces everything we want the team doing.Twilio compared to other Telecommunications companies
Twilio uses 13 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 64 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Twilio does not
Questions about AI at Twilio
What AI tools does Twilio use?
Twilio uses 13 AI tools: Harness, Krisp, Lavender, Shortwave, Airtable, Deepgram, ElevenLabs, Fathom, FloQast, Galileo, Nyota, Reclaim, and Snyk. 4 are confirmed by a published story, quote or press release, and 9 are listed on the vendor's own pages.
Does Twilio use ElevenLabs?
Yes. ElevenLabs lists Twilio on its own pages (captured Oct 5, 2026). ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Twilio compare to other Telecommunications companies?
Twilio uses 13 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 64 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Twilio uses?
Each tool is linked to a public page that names Twilio: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Twilio, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.