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Who uses PagerDuty?

Incident and reliability management platform with AI-assisted operations.

On usedby, 11 companies use PagerDuty, including SAP, Spotify, and Vodafone. 8 of them are confirmed by a published case study, quote or press release. 1 of them declared it to usedby itself. Every company links to the public page that names it.

11 public sources+1 in the last 30 days
See the 11 companiesComparepagerduty.com
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Customers

11 companies, each with its public proof

Strongest proof first. Open a company to see the page that names it, and when we captured it.

Companies that use PagerDuty, with proof level, first public proof and source
CompanyIndustryProofFirst public proofSource
SAPIT Services & System IntegrationConfirmed—pagerduty.com
SpotifyStreaming & ContentConfirmed—pagerduty.com
VodafoneTelecommunicationsConfirmed—pagerduty.com
CloudflareCybersecurityConfirmed—pagerduty.com
TwilioTelecommunicationsConfirmed—pagerduty.com
DraftKingsGaming & EsportsConfirmed—pagerduty.com
FoxMedia & PublishingConfirmed—pagerduty.com
ZoomWorkplace SoftwareConfirmed—pagerduty.com
Read AIArtificial IntelligenceDeclared—trust.read.ai
Cox AutomotiveLogistics & Supply ChainObserved—pagerduty.com
RyanairAirlines & Aviation ServicesObserved—pagerduty.com
Results

What customers say PagerDuty changed

Figures and quotes as PagerDuty and its customers published them, each tied to its source. We quote, we do not measure the result.

All 7 stories →
“Mean-time-to-action has dropped from multiple minutes to seconds.”
Senior Engineering Manager, Cloudflare
Vendor case study · Read how Cloudflare uses PagerDuty
30%
Reduction in initial response and communications
“PagerDuty has become mission critical for SAP.”
Mitchell RoseSenior Program Manager, SAP, SAP
Vendor case study · Read how SAP uses PagerDuty
under 30 minutes
MTTR
“PagerDuty helps us know about issues before customers do…PagerDuty has really made us more efficient as a company.”
Josh EngelsHead of Problem Management at DraftKings, DraftKings
Vendor case study · Read how DraftKings uses PagerDuty
Each figure is the vendor’s or the customer’s claim, quoted with its label. Latest capture Nov 13, 2026.
Where it’s used

Is PagerDuty used in companies like yours?

By industry

10 industries among 11 customers. Of the 9 with a known size, 89% have more than 1,000 employees.

Which DevOps, SRE & incidents tools companies use, by industry: Artificial Intelligence · Media & Publishing

Before you buy

What PagerDuty does, and what to check

What PagerDuty does

Incident and reliability management platform with AI-assisted operations.

Written by usedby from pagerduty.com.

Questions to ask in your demo

  1. Which of your customers look like us, by industry and size?
  2. What does a pilot cost, and what decides the move to a full contract?
  3. Where is our data stored, who can access it, and is it used to train models?
  4. How does PagerDuty work with the tools we already use?
Alternatives

PagerDuty alternatives, by public customers

Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.

All PagerDuty alternatives →
DevOps, SRE & incidents ranking →

Often used with PagerDuty

Other categories found at the same companies. All proof levels are included, including job-post signals. This does not establish an integration or joint use.

  • FigmaDesign & UI/UX3 companies in common
  • TemporalAgent frameworks & AI gateways3 companies in common
FAQ

Questions about PagerDuty

Who uses PagerDuty?

11 companies use PagerDuty (8 confirmed, 1 declared, 2 observed), including SAP, Spotify, and Vodafone.

What results do companies report with PagerDuty?

Companies that use PagerDuty report these results in public case studies. SAP: reducing initial response and communications times to critical incidents by 30% (source: pagerduty.com, checked November 13, 2026). DraftKings: MTTR is now under 30 minutes (source: pagerduty.com, checked November 13, 2026).

What are the alternatives to PagerDuty?

Ranked by public customers (every proof level counts, job posts included), the top PagerDuty alternatives are CircleCI (87 customers, 1 shared), New Relic (79 customers, 1 shared), Sentry (61 customers, 2 shared), and Datadog (60 customers, 1 shared). See all PagerDuty alternatives.

How does usedby know who uses PagerDuty, and how current is it?

Each company here links to a public page that names it as a PagerDuty customer, and each line shows its proof level. A company that declared PagerDuty itself is marked Declared. The latest check ran on November 13, 2026. How usedby collects and checks its data.

Sources

Where this data comes from

Three proof levels

Confirmed · 8Case study, named quote or press release.
Declared · 1The company told usedby itself that it uses PagerDuty, or lists it as a sub-processor on its own legal page.
Observed · 2PagerDuty shows the company on its own pages.

Main sources

How we check →

Cite this page

UsedBy.ai (2026). Who uses PagerDuty? 11 companies. Retrieved from https://www.usedby.ai/tools/pagerduty, latest check November 13, 2026.