The use case: how Cloudflare deploys PagerDuty
Cloudflare's Site Reliability Engineering team uses PagerDuty to get automatic incident alerts, route notifications to the right team, and coordinate incident response through chat integration and the Operations Command Console.
In the customer’s words
Mean-time-to-action has dropped from multiple minutes to seconds.Other AI tools used by Cloudflare
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Based on PagerDuty’s published case study. We check the public evidence; the results are reported by the vendor.
pagerduty.com- Source published
- Sep 19, 2023
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Cloudflare.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Cloudflare uses PagerDutyChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Most importantly, PagerDuty reduced the time it takes Michael and his team to take action on incidents, to a small fraction of what it was previously.