The use case: how Twilio deploys PagerDuty
Twilio's platform engineering team uses PagerDuty's AI-powered event orchestration to filter alert noise, automate incident response, and keep services running around the clock under aggressive SLAs.
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PagerDuty users in Telecommunications
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Based on PagerDuty’s published case study. We check the public evidence; the results are reported by the vendor.
pagerduty.com- Source published
- Aug 18, 2025
- Last checked
- Nov 13, 2026
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With aggressive SLAs and tens of thousands of alerts each month, Twilio relies on PagerDuty’s AI-powered event orchestration to cut through the noise, automate response, and keep their services running 24/7.