The use case: how SAP deploys PagerDuty
SAP's Global Cloud Services team uses PagerDuty to orchestrate major incident response across its cloud services. It engages the right responders, supports real-time communication with stakeholders, and provides a common operating model across teams.
More reported results
Figures published in PagerDuty’s case study. They are not independently measured by usedby.
Reduction in impact and duration of major incidents, with response times reduced by 30% and resolution times reduced by 26%
A 25% reduction in the number of responders needed for major incidents, within two months
In the customer’s words
PagerDuty has become mission critical for SAP.Other AI tools used by SAP
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Other companies using PagerDuty
Customers across industries, with public evidence.
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Go straight to the source
Based on PagerDuty’s published case study. We check the public evidence; the results are reported by the vendor.
pagerduty.com- Source published
- Sep 16, 2023
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30%Checked
Printed word for word on the page, near the name of SAP.
- The passage quoted aboveChecked
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- The publication dateChecked
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- SAP uses PagerDutyChecked
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- The result itselfNot checked
We quote it; we did not measure it.
Since adopting PagerDuty, SAP has improved its major incident handling, reducing initial response and communications times to critical incidents by 30% and resolution times by 26% in two months.