AI in IT Services & System Integration: what 69 companies use
Which AI tools the IT Services & System Integration companies on usedby use, area by area, with the public page behind each line.
69
companies with a public AI tool
usedby lists 69 IT Services & System Integration companies with at least one public AI tool. Cohere is the most used: 9 of them (13%). Then come Sonar (7) and Miro (5). They use 3.8 AI tools on average. Microsoft (33 AI tools) and Accenture (15 AI tools) use the most.Latest check Oct 8, 2026: 214 of 259 public lines checked. Shares are of the 69 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 69 IT Services & System Integration companies on usedby that use each tool
Cohere is the most used AI tool among the 69 IT Services & System Integration companies on usedby: 9 of them (13%) use it. Sonar follows with 7 (10%).
Who uses what
AI tools per area at the 8 IT Services & System Integration companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Engineering & Data | Operations & Workflow | Sales & Growth | Legal & HR | Support & CX | Marketing & Content | Meeting & Voice |
|---|---|---|---|---|---|---|---|
 Microsoft | Snorkel AI, Qdrant, Pinecone, Replit, Sonar, Browserbase, Weights & Biases, Mem0, Hugging Face, Cline, Scale AI, and Arize AI | Neural Concept, n8n, and Wispr Flow | ZoomInfo | 0 | Sprinklr and Parloa | DeepL, Typeface, and AdCreative | WellSaid and Goodcall |
 Accenture | Cohere, Vectra AI, Flowise, and Browse AI | Miro, Uniphore, ServiceNow, and Writer | 0 | Quantexa and hireEZ | Parloa | DeepL and Qloo | Murf |
 HP | Pinecone, Sonar, Galileo, ThoughtSpot, and Factory | Workato, Globality, Miro, and Uniphore | 0 | Eightfold | 0 | Beautiful and Insider One | 0 |
 Docusign | Hightouch, Cyera, Mixpanel, and CrewAI | Miro, Tray.io, Loopio, and Levelpath | Vivun and Gong | 0 | Sierra | Grammarly and Profound | 0 |
 ServiceNow | Langchain, Cartesia, Qdrant, Cognition, Sonar, and LangSmith | Fairmarkit, Globality, Within (formerly Klarity), Pigment, and HighRadius | Aviso, Outreach, and Yoodli | 0 | 0 | Copy.ai | 0 |
 IBM | Mistral, CoreWeave, Deepgram, Cerebras, Credo AI, and Groq | 0 | Hyperbound | Ivo and Sirion | Blip | Beautiful | Otter |
 SAP | LiveKit, Mistral, GitHub copilot, Cohere, and Claude | Unstructured | Yoodli, 6sense, and SecondNature | 0 | Parloa | 0 | 0 |
 Lenovo | Mem0 | Loopio and ServiceNow | Aviso | 0 | 0 | Movable Ink, Insider One, Scrunch, Copy.ai, and AdCreative | Retell AI |
Scroll sideways for more areas.
Microsoft has AI tools in 6 of these 7 areas. Engineering & Data holds the most tools at these companies: 43 in total.
Where AI lands
Share of the 69 IT Services & System Integration companies on usedby with at least one tool in each area.
Engineering & Data is the most covered area: 32 of the 69 companies (46%). Research & Knowledge is the least covered, with 4 (6%).
Newest changes
New tools across the 69 IT Services & System Integration companies on usedby, last 90 days.
How to choose AI tools in IT Services & System Integration
For each of the most used categories, the tool most IT Services & System Integration companies on usedby use, and the next one. Based on public use, not on our opinion.
Claude is next, with 3.
CallMiner is next, with 2.
Mem0 is next, with 2.
HeyGen is next, with 3.
69 IT Services & System Integration companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Microsoft33 tools
- Accenture15 tools
- HP15 tools
- Docusign15 tools
- ServiceNow15 tools
- IBM14 tools
- SAP12 tools
- Lenovo11 tools
Dell8 tools
NTT Data8 tools
Oracle6 tools
Cognizant6 tools
Infosys5 tools
Fujitsu5 tools
DXC5 tools
WiPro5 tools
Workato4 tools
Carahsoft4 tools
Atomicwork4 tools
Rootly4 tools
Capgemini3 tools
Ricoh3 toolsAVEVA3 tools
Aviatrix3 toolsCanon2 tools
xerox2 tools
EQUINIX2 toolsTeamViewer2 tools
LG CNS2 tools
World Wide Technology2 tools
Questions about AI in IT Services & System Integration
What is the most used AI tool in IT Services & System Integration?
Cohere. 9 of the 69 IT Services & System Integration companies on usedby use it (13%). Sonar (7) and Miro (5) come next. See who uses Cohere.
Which IT Services & System Integration companies use the most AI tools?
On usedby: Microsoft (33 AI tools), Accenture (15 AI tools), and HP (15 AI tools).
Which Foundation Models (LLMs) tool do IT Services & System Integration companies use?
Cohere, used by 9 of the 69 IT Services & System Integration companies on usedby. Claude is next, with 3.
Which Customer Service Automation tool do IT Services & System Integration companies use?
Parloa, used by 4 of the 69 IT Services & System Integration companies on usedby. CallMiner is next, with 2.
How does usedby count AI use in IT Services & System Integration?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the IT Services & System Integration companies on usedby, not the whole industry.