Who uses Agentforce?
Salesforce platform for building and deploying autonomous AI agents across service, sales and marketing.
On usedby, 38 companies use Agentforce, including Accenture, PepsiCo, and Reddit. 31 of them are confirmed by a published case study, quote or press release. 1 of them is known from a job post, the weakest proof. The largest group: Consumer Goods companies with more than 1,000 employees (3 companies). Every company links to the public page that names it.
38 companies, each with its public proof
Strongest proof first. Open a company to see the page that names it, and when we captured it.
ConfirmedAccentureIT Services & System Integration
ConfirmedPepsiCoConsumer Goods
ConfirmedRedditMedia & Publishing
ConfirmedSalesforceSales Tech & CRM
ConfirmedUberMobility & Ride-hailing
ConfirmedIndeedHR & Recruiting
ConfirmedFujitsuIT Services & System Integration
ConfirmedSaaStrMarketing Tech
ConfirmedXeroAccounting & Audit
Confirmed1-800Accountant- ConfirmedAflac Japan
ConfirmedBionic
ConfirmedCVS HealthPharmacy & Healthcare Distribution
ConfirmedEndress+HauserManufacturing
ConfirmedEngieEnergy, Utilities & Cleantech
What customers say Agentforce changed
Figures and quotes as Agentforce and its customers published them, each tied to its source. We quote, we do not measure the result.
“With new technology at our fingertips, we saw a path to getting the most relevant information and actions to them right away in a way that traditional search or chatbots couldn’t.”
Dana GreenbergSenior Director, Product Management, Salesforce“A lot of our infrastructure is built around Salesforce so adding Agentforce was a natural fit for our customer support needs.”
Raj JhaveriChief Technology Officer, Greenlane, Greenlane“The SDR agents are there to handle high‑volume, low‑judgement work, so people can spend more time in conversations that actually move the needle.”
Ben GilmoreHead of Customer AI, Xero, Xero
VivintUber
Telepass
SPECS AR GlassesSaaStr
Rocket Pro
reMarkableRedditIs Agentforce used in companies like yours?
By industry
21 industries among 38 customers. Of the 18 with a known size, 89% have more than 1,000 employees.
- Consumer Goods
3 - Airlines & Aviation Services
2 - Insurance & InsurTech
2 - IT Services & System Integration2
- Non-profit & NGO
2 - Travel & Hospitality
2 - Accounting & Audit1
- Aerospace & Defense
1 - Biotech & Pharma
1 - Energy, Utilities & Cleantech1
- HR & Recruiting1
- Manufacturing1
- Marketing Tech1
- Media & Publishing1
- Mobility & Ride-hailing1
- Pharmacy & Healthcare Distribution1
- Physical Security1
- Restaurants & Food Services
1 - Sales Tech & CRM1
- Semiconductors & Hardware1
- Sports & Fitness
1
By industry and company size
| Industry | Customers | ≤ 200 | 201–1,000 | > 1,000 | Unknown |
|---|---|---|---|---|---|
| Consumer Goods | 3 | 0 | 0 | 3 | 0 |
Employees per company. Every proof level counts, job posts included. A company with no stored size gets its own column, never counted as small.
Which AI agents for customer service tools companies use, by industry: Consumer Goods · Airlines & Aviation Services · Insurance & InsurTech · Travel & Hospitality · Energy, Utilities & Cleantech · HR & Recruiting
What Agentforce does, and what to check
What Agentforce does
Salesforce platform for building and deploying autonomous AI agents across service, sales and marketing.
Written by usedby from salesforce.com.
Pricing and terms
- Data processing terms
- A data processing agreement is available.
- Free trial
- Free trial or free plan available.
Read on salesforce.com, checked Nov 15, 2026
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Agentforce work with the tools we already use?
Agentforce alternatives, by public customers
Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.
- AgentforceThis toolReference
IntercomAI-first customer service platform0 shared with Agentforce0 sharedWho uses Intercom →
GorgiasE-commerce helpdesk with an AI Agent that automates support and drives sales for Shopify brands.0 shared with Agentforce0 sharedWho uses Gorgias →
Featurebase0 shared with Agentforce0 sharedWho uses Featurebase →
SierraConversational AI agent platform for enterprise customer service across chat, voice, email and messaging.1 shared with Agentforce1 sharedAgentforce vs Sierra →
CognigyAI agents for contact centers across voice and digital channels, part of NiCE since 20251 shared with Agentforce1 sharedAgentforce vs Cognigy →
Often used with Agentforce
Other categories found at the same companies. All proof levels are included, including job-post signals. This does not establish an integration or joint use.
MiroWorkspaces & project management8 companies in common
AsanaWorkspaces & project management5 companies in common
CelonisDocument & process intelligence4 companies in common
MurfVoice & audio generation4 companies in common
ServiceNowIT service & employee support4 companies in common
Abnormal AIThreat detection & SOC3 companies in common
Questions about Agentforce
Who uses Agentforce?
38 companies use Agentforce (31 confirmed, 6 observed, 1 signal), including Accenture, PepsiCo, and Reddit.
What results do companies report with Agentforce?
Companies that use Agentforce report these results in public case studies. Salesforce: $20 million lift to marketing-driven sales pipeline (source: salesforce.com, checked November 15, 2026). Agentforce delivered answers 58% faster than Greenlane's shared call center model (source: salesforce.com, checked November 15, 2026). Uber: boosting conversion rates by 60% (source: salesforce.com, checked November 15, 2026).
Does Agentforce offer a data processing agreement (DPA)?
Yes: Agentforce states on its own website that a data processing agreement (DPA) is available to customers. Source: salesforce.com, checked November 15, 2026.
Does Agentforce have a free trial?
Agentforce states on its own website that a free trial or a free plan is available. Source: salesforce.com, checked November 15, 2026.
Which industries use Agentforce?
The industries with the most Agentforce customers are Consumer Goods (3).
What are the alternatives to Agentforce?
Ranked by public customers (every proof level counts, job posts included), the top Agentforce alternatives are Intercom (130 customers, 0 shared), Gorgias (117 customers, 0 shared), Featurebase (78 customers, 0 shared), and Sierra (62 customers, 1 shared). See all Agentforce alternatives.
How does usedby know who uses Agentforce, and how current is it?
Each company here links to a public page that names it as a Agentforce customer, and each line shows its proof level. The latest check ran on November 15, 2026. How usedby collects and checks its data.
Where this data comes from
Three proof levels
Main sources
- Case studies pageNov 15, 2026
- 31 case studies, quotes and press releasesNov 15, 2026
- 1 customer proven only by a job post
Cite this page
UsedBy.ai (2026). Who uses Agentforce? 38 companies. Retrieved from https://www.usedby.ai/tools/agentforce, latest check November 15, 2026.