The use case: how Reddit deploys Agentforce
Reddit uses Agentforce as a chat agent in its Ads Help Center to help small and medium-sized business advertisers with campaign setup, billing, ad performance, and compliance reviews. It diagnoses issues such as pixel misconfigurations and ads stuck in review, and gives step-by-step guidance in conversational language.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
it’s saving 760 hours a year for live reps who no longer have to answer repetitive questions one at a time.
Not only has this boosted advertiser satisfaction scores by 20%
Case deflection has already increased 33%
In the customer’s words
Agentforce understands what an advertiser needs no matter how they say it.Other AI tools used by Reddit
Other public relationships recorded on usedby.
Explore Reddit’s AI stack
Other companies using Agentforce
Customers across industries, with public evidence.
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Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 84%Checked
Printed word for word on the page, near the name of Reddit.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Reddit.
- Reddit uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Case deflection has already increased 33% and average resolution time has plummeted from 8.9 minutes to just 1.4 minutes — an 84% improvement. Not only has this boosted advertiser satisfaction scores by 20%, it’s saving 760 hours a year for live reps