The use case: how Vivint deploys Agentforce
Vivint uses Agentforce to run an AI agent named AVA that autonomously handles customer service requests such as troubleshooting, payments, shipment tracking, and appointment changes. Complex cases are handed to live reps with full conversation context, and Vivint is extending the agent to voice.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
grew chat volume by 28%
In the customer’s words
Agentforce is truly a transformational opportunity that we see in front of usOther AI tools used by Vivint
Other public relationships recorded on usedby.
Explore Vivint’s AI stack
Other companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
AccentureConfirmedAflac JapanConfirmed
BionicConfirmed
CVS HealthConfirmed
Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 20%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Vivint.
- Vivint uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
By automating their highest-volume, most repetitive customer service interactions, Vivint has shifted their channel success dramatically. They’ve achieved a 20% autonomous resolution rate and grew chat volume by 28%, making it one of the company’s highest-performing CSAT channels.