The use case: how Endress+Hauser deploys Agentforce
Endress+Hauser uses Agentforce as a chat agent in its customer service portal that searches knowledge articles and technical manuals to answer customer questions and schedule callbacks with service engineers. It also plans a sales assistant inside Sales Cloud.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
Each year, Endress+Hauser handles more than 95,000 support cases, with 51% of daily inquiries coming in by phone — many involving highly specific technical questions.
In the customer’s words
With Agentforce, we can give customers better information from the start. It makes us much better at supporting them from the beginning.Other companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
AccentureConfirmedAflac JapanConfirmed
BionicConfirmed
CVS HealthConfirmed
EngieConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30%Checked
Printed word for word on the page, near the name of Endress+Hauser.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Endress+Hauser.
- Endress+Hauser uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With Agentforce, Endress+Hauser expects to handle 50% of customer service inquiries — around 47,500 cases yearly — autonomously and they project a 30% productivity gain for its service team.