Who uses Cresta?
Contact center AI combining autonomous AI agents, real-time agent assist and conversation intelligence. cresta.com
18
companies use Cresta
18 companies use Cresta. 11% are in Airlines & Aviation Services. Confirmed or observed customers include Intuit, United Airlines, and Alaska. 15 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 18 of 18 companies checked, from 18 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 15 confirmed, 3 observed
- Top industry
- Airlines & Aviation Services, 11% of customers
- Most similar
- Cognigy, no shared customer yet
- Website
- cresta.com
What Cresta does
Cresta is a generative AI platform for enterprise contact centers that runs AI agents and supports human agents on the same system. It offers autonomous voice and digital agents, real-time guidance during live calls, and analysis of every conversation for QA and coaching. Customers include large operations in travel, financial services, insurance and retail.
Written by usedby from cresta.com.
Main features
Common uses
Works with
18 companies use Cresta
Every company below links to the public page that shows it uses Cresta. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Intuit | Fintech & Payments | |
 United Airlines | Airlines & Aviation Services | |
 Alaska | Airlines & Aviation Services | |
 Achieve | — | |
 Aptive | — | |
 Aqua Finance | — | |
 Brinks Home | — | |
 Cox Communications | — | |
 Holiday Inn | — | |
 Oportun | — |
Is Cresta right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 33 Airlines & Aviation Services companies on usedby, 2 are listed as Cresta customers. 12 use only another Customer Service Automation tool.
- Cresta only, 3%
- Cresta and another tool in Customer Service Automation, 3%
- Another tool in Customer Service Automation only, 36%
- No Customer Service Automation tool we can see, 58%
These are companies usedby tracks because a public page names them, often Cresta's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Cresta and its customers. Each one links to its dated source. We quote, we do not score.
$2.37 millionadditional annual revenue from increased saves
AptiveVendor case studyCaptured Oct 7, 2026
7%Increase in closed won rate in Agent Assist pilot
VivintVendor case studyCaptured Oct 7, 2026
50%Interactions contained autonomously
SunbitVendor case studyCaptured Oct 7, 2026
40%Reduction in average handle time (AHT)
Snap FinanceVendor case studyCaptured Oct 7, 202650%Lower agent attrition
Holiday InnVendor case studyCaptured Oct 7, 2026
70%chat containment
Windstar CruisesVendor case studyCaptured Oct 7, 202630ptincrease in NPS
Brinks HomeVendor case studyCaptured Oct 7, 2026
58%chat containment rate across AI Agents
Propel HoldingsVendor case studyCaptured Oct 7, 20263xROI
AchieveVendor case studyCaptured Oct 7, 2026Read the story
OportunVendor case studyCaptured Oct 7, 2026Read the story
AlaskaVendor case studyCaptured Oct 7, 2026Cresta es, sin duda, el mejor equipo proveedor con el que he trabajadoAlgunos de los impactos medibles que hemos visto desde que desplegamos Cresta son una mejora del 15 % en el tiempo de gestión, que ha llevado a una mejora del 50 % en el tiempo de respuesta al cliente. Todo esto, además de escribir menos, mejor gramática y respuestas más coherentes para nuestros clientes.Before you buy Cresta
What Cresta publishes on the points buyers check first, each with its source and check date.
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Cresta work with the tools we already use?
Cresta alternatives
Tools compared with Cresta most often, with the customers they share.
| Tool | Customers | Shared with Cresta | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Cresta vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Cresta vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Cresta vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Cresta vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Cresta vs Talkdesk |
Questions about Cresta
Who uses Cresta?
18 companies use Cresta, including Intuit, United Airlines, and Alaska.
Which industries use Cresta?
The industries with the most Cresta customers are Airlines & Aviation Services (2), Automotive Manufacturing (1), and Fintech & Payments (1).
What are the alternatives to Cresta?
The tools compared with Cresta most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Cresta alternatives.
How does usedby know who uses Cresta?
Each company is linked to a public page that names it: Cresta's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (15): a case study, a named quote or a press release. Observed (3): Cresta shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Cresta, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 18 of 18 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Cresta started on October 7, 2026. New customers appear after two complete checks of its pages.