The use case: how Aqua Finance deploys Cresta
Aqua Finance uses Cresta across its servicing contact centers, mainly in collections, for real-time agent guidance, automatic call summarization, live transcription and translation for bilingual and offshore agents, and AI-driven coaching that scores every call.
More reported results
Figures published in Cresta’s case study. They are not independently measured by usedby.
50% reduction in after-call work in collections.
100% of calls monitored, scored, and coached.
In the customer’s words
We've made a ton of progress rolling out new technologies so that we can continue to add loans to the books without adding heads to service them,Cresta is hands down the best vendor team that I've worked with,When they perform the activity, they get a nice little check mark and it reminds them that they've done it. Happier agents are more successful.The auto-summarization has been huge, and it's not just the after-call work time that's the benefit. It really is that it allows agents to focus on the customers.NPS increased significantly at our offshore provider, and I think that's because for agents that are bilingual, it really allows them the ability to see the live transcription, translate it right there, and they can focus on what actually matters.Cresta listens to 100% of the phone calls. It's looking at all the different behaviors that we specifically care about. It's identifying where the gaps are. It's telling the managers what they need to focus on, and it's providing them with a coaching plan that's automatic and something that the agents then can monitor themselves and track their performance.Cresta is, without a doubt, the best vendor team I've ever worked withMachine-translated from SpanishShow original
Cresta es, sin duda, el mejor equipo proveedor con el que he trabajadoOther companies using Cresta
Customers across industries, with public evidence.
AchieveConfirmed
Alaska AirlinesConfirmed
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Brinks HomeConfirmed
CoxConfirmed
Holiday InnConfirmedGo straight to the source
Based on Cresta’s published case study. We check the public evidence; the results are reported by the vendor.
cresta.com- Last checked
- Nov 7, 2026
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What we compared with the page.
- The figure: 61%Checked
Printed word for word on the page, near the name of Aqua Finance.
- The passage quoted aboveChecked
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- Aqua Finance uses CrestaChecked
Confirmed line.
- The result itselfNot checked
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With real-time hints and tips guiding agents through every conversation, collectors are recovering significantly more revenue every hour they're on the phones.