2
AI tools in use at Alaska
Alaska uses 2 AI tools: Cresta (Customer Service Automation) and Kore.ai (Enterprise AI Platforms). 1 is confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 7, 2026: 2 of 2 tools checked, from 5 public sources.
- Industry
- Airlines & Aviation Services
- Website
- alaskaair.com
- AI tools in use
- 2Median for the 33 Airlines & Aviation Services companies on usedby: 1
- Latest check
- October 7, 20262 of 2 tools checked so far
Every AI tool at Alaska
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cresta | Customer Service Automation | — | cresta.com | |
 Kore.ai | Enterprise AI Platforms | — | kore.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Alaska's own words
Published results, each linked to its dated source. We quote, we do not score.
I think the most exciting thing is being able to see in real time why guests are contacting us. There've been numerous examples of that where, literally almost instantaneously, we saw that something was changing, and we were able to that same day get it resolved really quickly. Prior to Cresta, it would've taken us weeks to even identify that there was an issue, and then weeks after that to really pull the insights and the data to kind of articulate what the problem was. So I think that's truly remarkable.Alaska compared to other Airlines & Aviation Services companies
Alaska uses 2 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 22 of its 32 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
33 Airlines & Aviation Services companies on usedby, by number of AI tools
- 22 companies with 1 tool
- 5 companies with 2 tools
- 2 companies with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 1 company with 7 tools
- 1 company with 8 tools or more
What its peers use that Alaska does not
Questions about AI at Alaska
What AI tools does Alaska use?
Alaska uses 2 AI tools: Cresta and Kore.ai. 1 is confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does Alaska use Cognigy?
usedby has not found a public page showing that Alaska uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.
How does Alaska compare to other Airlines & Aviation Services companies?
Alaska uses 2 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 22 of its 32 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Alaska uses?
Each tool is linked to a public page that names Alaska: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Alaska, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.