6
AI tools in use at JetBlue
JetBlue uses 6 AI tools: Databricks and Monte Carlo (Data Cloud & Analytics), ASAPP (Customer Service Automation), Movable Ink (Marketing Personalization & Ads), ChatGPT (Foundation Models (LLMs)), and 1 other tool. 4 are confirmed by a published story, quote or press release; 2 are listed on the vendor's own pages.Latest check Oct 8, 2026: 5 of 6 tools checked, from 15 public sources.
- Industry
- Airlines & Aviation Services
- Website
- jetblue.com
- AI tools in use
- 6Median for the 33 Airlines & Aviation Services companies on usedby: 1
- Latest check
- October 8, 20265 of 6 tools checked so far
Every AI tool at JetBlue
6 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 ASAPP | Customer Service Automation | — | asapp.com | |
 Databricks | Data Cloud & Analytics | — | databricks.com | |
 Monte Carlo | Data Cloud & Analytics | On or before Jun 2026 | montecarlo.ai | |
 Movable Ink | Marketing Personalization & Ads | On or before Aug 2024 | movableink.com | |
 ChatGPT | Foundation Models (LLMs) | — | chat.openai.com | |
 mabl | Code Quality & Security | — | mabl.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In JetBlue's own words
Published results, each linked to its dated source. We quote, we do not score.
We were impressed with the technology that ASAPP brought to the table, but maybe most importantly, ASAPP also has a really complimentary culture to the JetBlue culture. And culture is something that's super important to us. So I think finding that chemistry with a partner played a huge role as well.Data trust is a human emotion, which isn’t always entirely rational. But, if you can give the analysts access to Monte Carlo where they can see the health of all the data objects they are using, you can sell them on the data’s quality.JetBlue compared to other Airlines & Aviation Services companies
JetBlue uses 6 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 29 of its 32 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
33 Airlines & Aviation Services companies on usedby, by number of AI tools
- 22 companies with 1 tool
- 5 companies with 2 tools
- 2 companies with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 1 company with 7 tools
- 1 company with 8 tools or more
What its peers use that JetBlue does not
Questions about AI at JetBlue
What AI tools does JetBlue use?
JetBlue uses 6 AI tools: ASAPP, Databricks, Monte Carlo, Movable Ink, ChatGPT, and mabl. 4 are confirmed by a published story, quote or press release, and 2 are listed on the vendor's own pages.
Does JetBlue use Cognigy?
usedby has not found a public page showing that JetBlue uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.
How does JetBlue compare to other Airlines & Aviation Services companies?
JetBlue uses 6 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 29 of its 32 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools JetBlue uses?
Each tool is linked to a public page that names JetBlue: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find JetBlue, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.