6
AI tools in use at American Airlines
American Airlines uses 6 AI tools: ASAPP and Decagon (Customer Service Automation), GitHub copilot (AI Code Assistants), ClickUp (Project & Workspace Mgmt), Levelpath (Procurement & Sourcing), and 1 other tool. 2 are confirmed by a published story, quote or press release; 4 are listed on the vendor's own pages.Latest check Oct 8, 2026: 5 of 6 tools checked, from 12 public sources.
- Industry
- Airlines & Aviation Services
- Website
- aa.com
- AI tools in use
- 6Median for the 33 Airlines & Aviation Services companies on usedby: 1
- Latest check
- October 8, 20265 of 6 tools checked so far
Every AI tool at American Airlines
6 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 ASAPP | Customer Service Automation | — | asapp.com | |
 GitHub copilot | AI Code Assistants | — | github.com | |
 ClickUp | Project & Workspace Mgmt | — | clickup.com | |
 Decagon | Customer Service Automation | — | decagon.ai | |
 Levelpath | Procurement & Sourcing | — | levelpath.com | |
 Monte Carlo | Data Cloud & Analytics | On or before Oct 2026 | montecarlo.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In American Airlines's own words
Published results, each linked to its dated source. We quote, we do not score.
It’s clear ASAPP is doing something different – building from the ground up with data scientists actively engaged in innovating and helping drive the product vision.Our supervisors use the live dashboard to monitor active chats and coach their teams. Operations checks performance against KPIs. And, my digital team can quickly see how customers respond to new things we roll out and make decisions about what’s working, what’s not.American Airlines compared to other Airlines & Aviation Services companies
American Airlines uses 6 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 29 of its 32 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
33 Airlines & Aviation Services companies on usedby, by number of AI tools
- 22 companies with 1 tool
- 5 companies with 2 tools
- 2 companies with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 1 company with 7 tools
- 1 company with 8 tools or more
What its peers use that American Airlines does not
Questions about AI at American Airlines
What AI tools does American Airlines use?
American Airlines uses 6 AI tools: ASAPP, GitHub copilot, ClickUp, Decagon, Levelpath, and Monte Carlo. 2 are confirmed by a published story, quote or press release, and 4 are listed on the vendor's own pages.
Does American Airlines use Cognigy?
usedby has not found a public page showing that American Airlines uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.
How does American Airlines compare to other Airlines & Aviation Services companies?
American Airlines uses 6 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 29 of its 32 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools American Airlines uses?
Each tool is linked to a public page that names American Airlines: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find American Airlines, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.