7
AI tools in use at Delta
Delta uses 7 AI tools: Decagon and Netomi (Customer Service Automation), Valence (HR & People Development), Fireflies (Operations), HireVue (Recruiting & Talent Acquisition), and 2 other tools. 1 is confirmed by a published story, quote or press release; 6 are listed on the vendor's own pages.Latest check Oct 8, 2026: 5 of 7 tools checked, from 10 public sources.
- Industry
- Airlines & Aviation Services
- Website
- delta.com
- AI tools in use
- 7Median for the 33 Airlines & Aviation Services companies on usedby: 1
- Latest check
- October 8, 20265 of 7 tools checked so far
Every AI tool at Delta
7 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Valence | HR & People Development | — | valence.co | |
 Decagon | Customer Service Automation | — | decagon.ai | |
 Fireflies | Operations | — | fireflies.ai | |
 HireVue | Recruiting & Talent Acquisition | — | hirevue.com | |
 Netomi | Customer Service Automation | — | netomi.com | |
 ServiceNow | IT Service Management | — | servicenow.com | |
 WellSaid | Voice Generation & Audio | — | wellsaid.io |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Delta's own words
Published results, each linked to its dated source. We quote, we do not score.
Nadia was able to retrieve all the grounded information related to Delta and what really stood out was the shock of 'wow, this actually knows us' which helped to drive engagement.Delta compared to other Airlines & Aviation Services companies
Delta uses 7 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 31 of its 32 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
33 Airlines & Aviation Services companies on usedby, by number of AI tools
- 22 companies with 1 tool
- 5 companies with 2 tools
- 2 companies with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 1 company with 7 tools
- 1 company with 8 tools or more
What its peers use that Delta does not
Questions about AI at Delta
What AI tools does Delta use?
Delta uses 7 AI tools: Valence, Decagon, Fireflies, HireVue, Netomi, ServiceNow, and WellSaid. 1 is confirmed by a published story, quote or press release, and 6 are listed on the vendor's own pages.
Does Delta use Cognigy?
usedby has not found a public page showing that Delta uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.
How does Delta compare to other Airlines & Aviation Services companies?
Delta uses 7 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 31 of its 32 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Delta uses?
Each tool is linked to a public page that names Delta: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Delta, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.