9
AI tools in use at United Airlines
United Airlines uses 9 AI tools: Cresta and Netomi (Customer Service Automation), Harness (DevOps & Feature Mgmt), Movable Ink (Marketing Personalization & Ads), Palantir AIP (Enterprise AI Platforms), and 4 other tools. 5 are confirmed by a published story, quote or press release; 4 are listed on the vendor's own pages.Latest check Oct 8, 2026: 8 of 9 tools checked, from 18 public sources.
- Industry
- Airlines & Aviation Services
- Website
- united.com
- AI tools in use
- 9Median for the 33 Airlines & Aviation Services companies on usedby: 1
- Latest check
- October 8, 20268 of 9 tools checked so far
Every AI tool at United Airlines
9 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cresta | Customer Service Automation | — | cresta.com | |
 Harness | DevOps & Feature Mgmt | — | harness.io | |
 Movable Ink | Marketing Personalization & Ads | On or before Sep 2024 | movableink.com | |
 Palantir AIP | Enterprise AI Platforms | — | palantir.com | |
 Phenom | Recruiting & Talent Acquisition | — | phenom.com | |
 AWS Bedrock | LLM Inference | — | aws.amazon.com | |
 Bito | AI Code Assistants | — | bito.ai | |
 Netomi | Customer Service Automation | — | netomi.com | |
 Sonar | Code Quality & Security | — | sonarsource.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In United Airlines's own words
Published results, each linked to its dated source. We quote, we do not score.
We deployed Chime late last year… we’ve already saved almost 300 delays, 20 cancellations…this represents millions of dollars of cost avoidance.Algunos de los impactos medibles que hemos visto desde que desplegamos Cresta son una mejora del 15 % en el tiempo de gestión, que ha llevado a una mejora del 50 % en el tiempo de respuesta al cliente. Todo esto, además de escribir menos, mejor gramática y respuestas más coherentes para nuestros clientes.United Airlines compared to other Airlines & Aviation Services companies
United Airlines uses 9 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 32 of its 32 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
33 Airlines & Aviation Services companies on usedby, by number of AI tools
- 22 companies with 1 tool
- 5 companies with 2 tools
- 2 companies with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 1 company with 7 tools
- 1 company with 8 tools or more
What its peers use that United Airlines does not
Questions about AI at United Airlines
What AI tools does United Airlines use?
United Airlines uses 9 AI tools: Cresta, Harness, Movable Ink, Palantir AIP, Phenom, AWS Bedrock, Bito, Netomi, and Sonar. 5 are confirmed by a published story, quote or press release, and 4 are listed on the vendor's own pages.
Does United Airlines use Cognigy?
usedby has not found a public page showing that United Airlines uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.
How does United Airlines compare to other Airlines & Aviation Services companies?
United Airlines uses 9 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 32 of its 32 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools United Airlines uses?
Each tool is linked to a public page that names United Airlines: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find United Airlines, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.