The use case: how United Airlines deploys Pendo
United uses Pendo analytics to decide which internal applications to retire, and Pendo Guides and the Resource Center to help employees move from a legacy command-line tool to a newer system. It also used Guides to show urgent tech alerts to employees during the 2024 CrowdStrike outage recovery.
In the customer’s words
Deploying Pendo at scale is big in terms of what’s next for us.Other AI tools used by United Airlines
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Harrison’s team deployed Pendo Guides in both tools to help users transfer their Unimatic knowledge to Volare. “So,” says Harrison, “if I’m trying to do this command in Unimatic, I can click this guide, and it’ll show me exactly how to do the same thing in Volare.”