The use case: how Sage deploys Pendo
Sage uses Pendo's in-app guides, analytics, session replay and feedback tools to drive adoption of and trust in its Sage Copilot AI assistant. It tracks how customers move through Copilot workflows, finds friction points, and iterates on the product based on what it learns.
More reported results
Figures published in Pendo’s case study. They are not independently measured by usedby.
The VAT Assistant alone reached 5,700+ uses
55% applying the suggested changes
Customers reported saving up to 30 minutes a day on routine tasks
landing at a +56 CSAT
In the customer’s words
Without a tool like Pendo, we would have spent a lot of time guessing and it would have been a lot slower and a lot riskier.Other AI tools used by Sage
Other public relationships recorded on usedby.
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Pendo users in Accounting & Audit
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.
pendo.io- Source published
- Jun 3, 2026
- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 75%Checked
Printed word for word on the page, near the name of Sage.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Sage.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Sage uses PendoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The VAT Assistant alone reached 5,700+ uses, with around 75% of users completing the workflow and 55% applying the suggested changes.