The use case: how Ticketmaster deploys Pendo
Ticketmaster put an AI agent into its internal tools so teams can ask data questions in plain language instead of writing SQL or filing tickets. It uses Pendo Agent Analytics to see how the agent is used, find friction and recurring question themes, and decide how to expand access.
More reported results
Figures published in Pendo’s case study. They are not independently measured by usedby.
81% user retention
53% fewer rage prompts
In the customer’s words
What Agent Analytics gave me was conviction… and the confidence to roll it out faster.Other AI tools used by Ticketmaster
Other public relationships recorded on usedby.
Explore Ticketmaster’s AI stack
Other companies using Pendo
Customers across industries, with public evidence.
See all Pendo customers
Go straight to the source
Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.
pendo.io- Source published
- Jun 2, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 60%Checked
Printed word for word on the page, near the name of Ticketmaster.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Ticketmaster.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Ticketmaster uses PendoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Ticketmaster started with a controlled rollout—about 30 to 35 power users who were already excited about the tool.