AI in Airlines & Aviation Services: what 33 companies use
Which AI tools the Airlines & Aviation Services companies on usedby use, area by area, with the public page behind each line.
33
companies with a public AI tool
usedby lists 33 Airlines & Aviation Services companies with at least one public AI tool. Cognigy is the most used: 4 of them (12%). Then come Movable Ink (4) and Bito (3). They use 2 AI tools on average. United Airlines (9 AI tools) and Delta (7 AI tools) use the most.Latest check Oct 8, 2026: 57 of 66 public lines checked. Shares are of the 33 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 33 Airlines & Aviation Services companies on usedby that use each tool
Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them (12%) use it. Movable Ink follows with 4 (12%).
Who uses what
AI tools per area at the 8 Airlines & Aviation Services companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Support & CX | Engineering & Data | Legal & HR | Operations & Workflow | Marketing & Content | Meeting & Voice | Creative & Design |
|---|---|---|---|---|---|---|---|
 United Airlines | Netomi and Cresta | Bito, Sonar, Harness, and AWS Bedrock | Phenom | Palantir AIP | Movable Ink | 0 | 0 |
 Delta | Decagon and Netomi | 0 | Valence and HireVue | ServiceNow | 0 | WellSaid and Fireflies | 0 |
 American Airlines | Decagon and ASAPP | GitHub copilot and Monte Carlo | 0 | Levelpath and ClickUp | 0 | 0 | 0 |
 JetBlue | ASAPP | Databricks, mabl, Monte Carlo, and ChatGPT | 0 | 0 | Movable Ink | 0 | 0 |
 Lufthansa | Cognigy | 0 | 0 | HighRadius | 0 | Wondercraft | 0 |
 Hawaiian Airlines | CallMiner and Talkdesk | 0 | 0 | 0 | Movable Ink | 0 | 0 |
 Spirit Airlines | Live Person | 0 | 0 | 0 | 0 | 0 | Synthesia |
 Alaska | Cresta | 0 | 0 | Kore.ai | 0 | 0 | 0 |
Scroll sideways for more areas.
United Airlines has AI tools in 5 of these 7 areas. Support & CX holds the most tools at these companies: 12 in total.
Where AI lands
Share of the 33 Airlines & Aviation Services companies on usedby with at least one tool in each area.
Support & CX is the most covered area: 16 of the 33 companies (48%). Creative & Design is the least covered, with 2 (6%).
Newest changes
New tools across the 33 Airlines & Aviation Services companies on usedby, last 90 days.
How to choose AI tools in Airlines & Aviation Services
For each of the most used categories, the tool most Airlines & Aviation Services companies on usedby use, and the next one. Based on public use, not on our opinion.
Ada is next, with 2.
Fetcher is next, with 1.
GitHub copilot is next, with 1.
Monte Carlo is next, with 2.
33 Airlines & Aviation Services companies on usedby
Each company links to its AI stack and the proof behind each tool.
- United Airlines9 tools
- Delta7 tools
- American Airlines6 tools
- JetBlue6 tools
- Lufthansa3 tools
- Hawaiian Airlines3 tools
- Spirit Airlines2 tools
- Alaska2 tools
LATAM Airlines2 tools
Vueling2 tools
Southwest Airlines2 tools
McLaren F1 Team1 tool
Malaysia Air1 tool
Munich_Airport1 tool
Swiss1 tool
Cebu Pacific1 tool
Virgin Australia1 toolAccelya1 tool
Air Canada1 tool
Air France1 tool
Allegiant1 tool
British Airways1 tool
easyJet1 tool
Etihad Airways1 tool
Gol1 tool
Icelandair1 tool
Jazeera Airways1 tool
Norwegian Airlines1 tool
Philippine Airlines1 tool
SpiceJet1 tool
Questions about AI in Airlines & Aviation Services
What is the most used AI tool in Airlines & Aviation Services?
Cognigy. 4 of the 33 Airlines & Aviation Services companies on usedby use it (12%). Movable Ink (4) and Bito (3) come next. See who uses Cognigy.
Which Airlines & Aviation Services companies use the most AI tools?
On usedby: United Airlines (9 AI tools), Delta (7 AI tools), and American Airlines (6 AI tools).
Which Customer Service Automation tool do Airlines & Aviation Services companies use?
Cognigy, used by 4 of the 33 Airlines & Aviation Services companies on usedby. Ada is next, with 2.
Which Recruiting & Talent Acquisition tool do Airlines & Aviation Services companies use?
Phenom, used by 2 of the 33 Airlines & Aviation Services companies on usedby. Fetcher is next, with 1.
How does usedby count AI use in Airlines & Aviation Services?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Airlines & Aviation Services companies on usedby, not the whole industry.