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What AI does Hawaiian Airlines use?

Airlines & Aviation Services · hawaiianairlines.com

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3

AI tools in use at Hawaiian Airlines

1 confirmed 2 observed

Hawaiian Airlines uses 3 AI tools: CallMiner and Talkdesk (Customer Service Automation) and Movable Ink (Marketing Personalization & Ads). 1 is confirmed by a published story, quote or press release; 2 are listed on the vendor's own pages.Latest check Oct 8, 2026: 3 of 3 tools checked, from 6 public sources.

AI tools in use
3Median for the 33 Airlines & Aviation Services companies on usedby: 1
Latest check
October 8, 20263 of 3 tools checked so far

Every AI tool at Hawaiian Airlines

3 lines, each linked to the public page behind it. Open a row to see the dated capture.

ToolTeamFirst public proofProofSource
Movable InkMarketing Personalization & AdsOn or before Jul 2024movableink.com
CallMinerCustomer Service Automation—callminer.com
TalkdeskCustomer Service Automation—talkdesk.com

“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.

In Hawaiian Airlines's own words

Published results, each linked to its dated source. We quote, we do not score.

75%lift in revenue from live pricing banner in fare

Hawaiian Airlines uses Movable Ink. Vendor case study, Captured Oct 8, 2026.
Implementing a personalized retargeting program using real-time available pricing has allowed us to effectively generate incremental revenue and boost email engagement.
Jena Zarro, Director of Consumer and Content Marketing, Movable Ink. Source, Captured Oct 8, 2026

Hawaiian Airlines compared to other Airlines & Aviation Services companies

Hawaiian Airlines uses 3 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1. 27 of its 32 peers use fewer.

These counts cover public proof only. A company can use tools that no public page names.

What AI does United Airlines use?What AI does Delta use?What AI does American Airlines use?AI in Airlines & Aviation Services

AI tools per company

33 Airlines & Aviation Services companies on usedby, by number of AI tools

  1. 22 companies with 1 tool
  2. 5 companies with 2 tools
  3. 2 companies with 3 tools
  4. 0 companies with 4 tools
  5. 0 companies with 5 tools
  6. 2 companies with 6 tools
  7. 1 company with 7 tools
  8. 1 company with 8 tools or more

What its peers use that Hawaiian Airlines does not

CognigyCustomer Service Automation4 of 32 peersBitoAI Code Assistants3 of 32 peersAdaCustomer Service Automation2 of 32 peersASAPPCustomer Service Automation2 of 32 peers

Questions about AI at Hawaiian Airlines

What AI tools does Hawaiian Airlines use?

Hawaiian Airlines uses 3 AI tools: Movable Ink, CallMiner, and Talkdesk. 1 is confirmed by a published story, quote or press release, and 2 are listed on the vendor's own pages.

Does Hawaiian Airlines use Cognigy?

usedby has not found a public page showing that Hawaiian Airlines uses Cognigy. Cognigy is the most used AI tool among the 33 Airlines & Aviation Services companies on usedby: 4 of them use it. See who uses Cognigy.

How does Hawaiian Airlines compare to other Airlines & Aviation Services companies?

Hawaiian Airlines uses 3 AI tools. The median among the 33 Airlines & Aviation Services companies on usedby is 1, and 27 of its 32 peers use fewer tools. These counts cover public proof only.

How does usedby know which AI tools Hawaiian Airlines uses?

Each tool is linked to a public page that names Hawaiian Airlines: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Hawaiian Airlines, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.