Who uses ASAPP?
Agentic customer experience platform with GenerativeAgent for enterprise contact centers. asapp.com
6
companies use ASAPP
6 companies use ASAPP. 33% are in Airlines & Aviation Services. Confirmed or observed customers include American Airlines, JetBlue, and Dish. 3 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 6 of 6 companies checked, from 4 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 3 confirmed, 3 observed
- Top industry
- Airlines & Aviation Services, 33% of customers
- Security
- SOC 2 Type II, PCI DSSSource: trust.asapp.com, checked Oct 8, 2026
- Most similar
- Cognigy, no shared customer yet
- Website
- asapp.com
What ASAPP does
ASAPP provides GenerativeAgent, an autonomous AI agent that resolves customer issues over voice, chat, SMS and digital channels in enterprise contact centers. It works with human agents in the loop and plugs into existing CRM and CCaaS systems, with observability, safety agents and automated testing. It is built for large consumer brands such as airlines, telecoms and banks.
Written by usedby from asapp.com.
Main features
Common uses
Works with
6 companies use ASAPP
Every company below links to the public page that shows it uses ASAPP. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 American Airlines | Airlines & Aviation Services | |
 JetBlue | Airlines & Aviation Services | |
| Streaming & Content | ||
 Tangerine Bank | — | |
 Astound Broadband | — | |
 Ernst & Young | — |
What customers report
Results as published by ASAPP and its customers. Each one links to its dated source. We quote, we do not score.
It’s clear ASAPP is doing something different – building from the ground up with data scientists actively engaged in innovating and helping drive the product vision.Our supervisors use the live dashboard to monitor active chats and coach their teams. Operations checks performance against KPIs. And, my digital team can quickly see how customers respond to new things we roll out and make decisions about what’s working, what’s not.Before you buy ASAPP
What ASAPP publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II, PCI DSS | trust.asapp.com, checked Oct 8, 2026 |
|---|---|---|
| Your data | Not used to train models by default. | asapp.com, checked Oct 8, 2026 |
| Data processing terms | A data processing agreement is available. | asapp.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does ASAPP work with the tools we already use?
ASAPP alternatives
Tools compared with ASAPP most often, with the customers they share.
| Tool | Customers | Shared with ASAPP | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | ASAPP vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | ASAPP vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | ASAPP vs Sierra |
 Decagon43 customers, 1 shared | 43 | 1 | ASAPP vs Decagon |
 Sanas48 customers, 0 shared | 48 | 0 | ASAPP vs Sanas |
Questions about ASAPP
Who uses ASAPP?
6 companies use ASAPP, including American Airlines, JetBlue, and Dish.
Which industries use ASAPP?
The industries with the most ASAPP customers are Airlines & Aviation Services (2) and Streaming & Content (1).
What are the alternatives to ASAPP?
The tools compared with ASAPP most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Decagon (43 customers, 1 shared). See all ASAPP alternatives.
How does usedby know who uses ASAPP?
Each company is linked to a public page that names it: ASAPP's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (3): a case study, a named quote or a press release. Observed (3): ASAPP shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use ASAPP, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 6 of 6 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of ASAPP started on October 7, 2026. New customers appear after two complete checks of its pages.