AI agents for customer service tools used by Telecommunications companies
Each line links its public proof and the date usedby last checked it.
21
Telecommunications companies use AI agents for customer service tools
The most used: LivePerson (6), Cognigy (4), and Rasa (3).Data as of Oct 24, 2026
Ranking
Tools ranked by the Telecommunications companies that use them. Ties go to the stronger proof.
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
LivePerson6 companies · Checked Oct 23, 202660 confirmed 6 observed
VerizonChecked Oct 23, 2026
KDDINot dated- FreedomChecked Oct 23, 2026
TalkTalkChecked Oct 23, 2026
SKY Cable Corporation (SKY)Checked Oct 23, 2026
TalkmobileChecked Oct 23, 2026
2
Cognigy4 companies · Checked Oct 24, 202643 confirmed 1 observed3
Rasa3 companies · Checked Oct 21, 202633 confirmed 0 observed
T-MobileChecked Oct 21, 2026
Deutsche TelekomChecked Oct 21, 2026
SwisscomChecked Oct 21, 2026
4
Sierra3 companies · Checked Oct 19, 202632 confirmed 1 observed
SingtelChecked Oct 19, 2026
Virgin Media O2Checked Oct 19, 2026
DIRECTVChecked Oct 19, 2026
5
Ada1 company · Checked Oct 15, 202616
Tidio1 company · Checked Oct 9, 202617
Yellow.ai1 company · Checked Oct 19, 202618
ASAPP1 company · Checked Oct 7, 202619
Blip1 company · Checked Oct 19, 2026110
Decagon1 company · Checked Oct 15, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
No software vendor had to be left out.
Data as of October 24, 2026.
Questions
Which AI agents for customer service tools do Telecommunications companies use most?
LivePerson leads: 6 of the 21 Telecommunications companies on usedby that use AI agents for customer service tools use it. Next: Cognigy (4), Rasa (3), Sierra (3), and Ada (1). See LivePerson.
How many Telecommunications companies use AI agents for customer service tools?
21 Telecommunications companies on usedby use at least one of 10 AI agents for customer service tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 21 companies, each counted at its strongest proof: 11 confirmed, 0 declared, 10 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each Telecommunications company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.