1
AI tool in use at Openreach
Openreach uses 1 AI tool: Cognigy (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 8, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- Telecommunications
- Website
- openreach.com
- AI tools in use
- 1Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 8, 20261 of 1 tool checked so far
Every AI tool at Openreach
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cognigy | Customer Service Automation | On or before Apr 2026 | cognigy.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Openreach's own words
Published results, each linked to its dated source. We quote, we do not score.
Our proactive AI agents are transforming the broadband experience right across the UK and delivering tens of millions in benefits for Openreach and our customers.Openreach compared to other Telecommunications companies
Openreach uses 1 AI tool. The median among the 69 Telecommunications companies on usedby is 2. None of its 68 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Openreach does not
Questions about AI at Openreach
What AI tools does Openreach use?
Openreach uses 1 AI tool: Cognigy. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does Openreach use ElevenLabs?
usedby has not found a public page showing that Openreach uses ElevenLabs. ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Openreach compare to other Telecommunications companies?
Openreach uses 1 AI tool. The median among the 69 Telecommunications companies on usedby is 2, and 0 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Openreach uses?
Each tool is linked to a public page that names Openreach: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Openreach, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.