2
AI tools in use at Mobily
Mobily uses 2 AI tools: Cognigy (Customer Service Automation) and Cohere (Foundation Models (LLMs)). 1 is confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 8, 2026: 2 of 2 tools checked, from 4 public sources.
- Industry
- Telecommunications
- Website
- com.sa
- AI tools in use
- 2Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 8, 20262 of 2 tools checked so far
Every AI tool at Mobily
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cognigy | Customer Service Automation | On or before Oct 2024 | cognigy.com | |
 Cohere | Foundation Models (LLMs) | — | cohere.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Mobily's own words
Published results, each linked to its dated source. We quote, we do not score.
Using NiCE Cognigy as our customer service platform has helped us build one unified agentic orchestration layer that is linked directly to eight channels. This has shortened development times, improved time to market, and it helps us gain higher customer satisfaction rates overall.Mobily compared to other Telecommunications companies
Mobily uses 2 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 32 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Mobily does not
Questions about AI at Mobily
What AI tools does Mobily use?
Mobily uses 2 AI tools: Cognigy and Cohere. 1 is confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does Mobily use ElevenLabs?
usedby has not found a public page showing that Mobily uses ElevenLabs. ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Mobily compare to other Telecommunications companies?
Mobily uses 2 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 32 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Mobily uses?
Each tool is linked to a public page that names Mobily: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Mobily, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.