12
AI tools in use at Deutsche Telekom
Deutsche Telekom uses 12 AI tools: Eightfold and Fetcher (Recruiting & Talent Acquisition), ElevenLabs and Resemble (Voice Generation & Audio), Sprinklr and Decagon (Customer Service Automation), Harvey (Legal), and 5 other tools. 7 are confirmed by a published story, quote or press release; 5 are listed on the vendor's own pages.Latest check Oct 8, 2026: 10 of 12 tools checked, from 24 public sources.
- Industry
- Telecommunications
- Website
- telekom.com
- AI tools in use
- 12Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 8, 202610 of 12 tools checked so far
Every AI tool at Deutsche Telekom
12 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Eightfold | Recruiting & Talent Acquisition | — | eightfold.ai | |
 ElevenLabs | Voice Generation & Audio | On or before May 2025 | elevenlabs.io | |
 Harvey | Legal | On or before Oct 2024 | harvey.ai | |
 Qdrant | Vector Databases | On or before Apr 2025 | qdrant.tech | |
 Rasa | Chatbots & Live Chat | — | rasa.com | |
 Resemble | Voice Generation & Audio | — | resemble.ai | |
 Sprinklr | Customer Service Automation | — | sprinklr.com | |
 Decagon | Customer Service Automation | — | decagon.ai | |
 Fetcher | Recruiting & Talent Acquisition | — | fetcher.ai | |
 Flux | Image Generation & Editing | — | blackforestlabs.ai | |
 Glean | Operations | — | glean.com | |
 LiveKit | Speech & Audio API | — | livekit.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Deutsche Telekom's own words
Published results, each linked to its dated source. We quote, we do not score.
38M+interactions handled by AI
Deutsche Telekom uses Rasa. Vendor case study, Captured Oct 8, 2026.50%of inquiries resolved autonomously
Deutsche Telekom uses Rasa. Vendor case study, Captured Oct 8, 2026.Read the story
Deutsche Telekom uses Sprinklr. Vendor case study, Captured Oct 8, 2026.Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot's self-service features.Customer service is a top priority for us because it's a real differentiator in our industry,Deutsche Telekom compared to other Telecommunications companies
Deutsche Telekom uses 12 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 63 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Deutsche Telekom does not
Questions about AI at Deutsche Telekom
What AI tools does Deutsche Telekom use?
Deutsche Telekom uses 12 AI tools: Eightfold, ElevenLabs, Harvey, Qdrant, Rasa, Resemble, Sprinklr, Decagon, Fetcher, Flux, Glean, and LiveKit. 7 are confirmed by a published story, quote or press release, and 5 are listed on the vendor's own pages.
Does Deutsche Telekom use ElevenLabs?
Yes. A published story, quote or press release confirms it (captured Oct 5, 2026). ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Deutsche Telekom compare to other Telecommunications companies?
Deutsche Telekom uses 12 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 63 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Deutsche Telekom uses?
Each tool is linked to a public page that names Deutsche Telekom: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Deutsche Telekom, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.