13
AI tools in use at T-Mobile
T-Mobile uses 13 AI tools: ElevenLabs and WellSaid (Voice Generation & Audio), Rasa (Chatbots & Live Chat), Textio (HR & People Development), Zip (Procurement & Sourcing), and 8 other tools. 3 are confirmed by a published story, quote or press release; 10 are listed on the vendor's own pages.Latest check Oct 8, 2026: 12 of 13 tools checked, from 21 public sources.
- Industry
- Telecommunications
- Website
- t-mobile.com
- AI tools in use
- 13Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 8, 202612 of 13 tools checked so far
Every AI tool at T-Mobile
13 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Rasa | Chatbots & Live Chat | — | rasa.com | |
 Textio | HR & People Development | — | textio.com | |
 Zip | Procurement & Sourcing | — | zip.com | |
 Bloomreach | Marketing Personalization & Ads | — | bloomreach.com | |
 Dialpad | Customer Service Automation | — | dialpad.com | |
 Drata | Compliance Automation | — | drata.com | |
 ElevenLabs | Voice Generation & Audio | On or before Dec 2025 | elevenlabs.io | |
 Factory | Autonomous Coding Agents | — | factory.com | |
 Harvey | Legal AI | — | harvey.ai | |
 Scribe | Productivity Utilities | — | scribe.com | |
 Sonar | Code Quality & Security | — | sonarsource.com | |
 Torq | AI Cyber Defense | — | torq.io | |
 WellSaid | Voice Generation & Audio | — | wellsaid.io |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In T-Mobile's own words
Published results, each linked to its dated source. We quote, we do not score.
25%Self-service customers
T-Mobile uses Rasa. Vendor case study, Published Jan 1, 2025.30,000suppliers supported
T-Mobile uses Zip. Vendor case study, Captured Oct 8, 2026.We wanted to create value for our customers by giving them the option to complete simple tasks online or offer them information for simple questions.It’s simplifying things for the business, making sure that we have procurement focused on the deals that bring value and benefit to teams.T-Mobile compared to other Telecommunications companies
T-Mobile uses 13 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 64 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that T-Mobile does not
Questions about AI at T-Mobile
What AI tools does T-Mobile use?
T-Mobile uses 13 AI tools: Rasa, Textio, Zip, Bloomreach, Dialpad, Drata, ElevenLabs, Factory, Harvey, Scribe, Sonar, Torq, and WellSaid. 3 are confirmed by a published story, quote or press release, and 10 are listed on the vendor's own pages.
Does T-Mobile use ElevenLabs?
Yes. ElevenLabs lists T-Mobile on its own pages (captured Oct 5, 2026). ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does T-Mobile compare to other Telecommunications companies?
T-Mobile uses 13 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 64 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools T-Mobile uses?
Each tool is linked to a public page that names T-Mobile: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find T-Mobile, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.