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How T-Mobile uses Rasa

10%

“T-Mobile's virtual assistant has reached 10% of Messaging customers”

As published on rasa.com, January 2025. Captured by usedby on Oct 8, 2026.

What happened

T-Mobile built an in-house virtual assistant for its Messaging customers on the Rasa conversational AI framework. The assistant handles simple requests and routes customers to the right place, so human Experts can focus on complex problems.

Summary written by usedby from the source page, in English. The figures are those of Rasa and T-Mobile, not ours.

  • 2-3 times per week“Taking an iterative and agile approach, T-Mobile continually releases improvements to the assistant, sometimes shipping updates 2-3 times per week.”

Since launch, T-Mobile's virtual assistant has reached 10% of Messaging customers, with a goal of serving 25% of customers with seamless, personalized conversational experiences by the end of 2021.

From the page. rasa.com, captured Oct 8, 2026

We wanted to create value for our customers by giving them the option to complete simple tasks online or offer them information for simple questions.

Lindsey McCarthy, Senior AI Technical Product Manager, T-Mobile. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 10%CheckedPrinted word for word on the page, near the name of T-Mobile.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of T-Mobile.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • T-Mobile uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

30,000 suppliers“serving 30,000 suppliers and managing $35 billion in spend”T-Mobile uses Zip. Another tool at T-Mobile25%“25% Self-service customers”Autodesk uses Rasa. Another customer of Rasa10K+“assisting 10K+ employees whenever they encounter IT and workplace-related issues”Deutsche Telekom uses Rasa. Another customer of Rasa