Who uses Dialpad?
AI-native communications platform with AI agents, contact center, sales calling and business phone. dialpad.com
40
companies use Dialpad
40 companies use Dialpad. 5% are in Investment & VC. Confirmed or observed customers include T-Mobile, Asana, and Nasdaq. 28 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 40 of 40 companies checked, from 25 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 28 confirmed, 12 observed
- Top industry
- Investment & VC, 5% of customers
- Most similar
- Cognigy, no shared customer yet
- Website
- dialpad.com
What Dialpad does
Dialpad combines business phone, contact center and sales calling on one platform with built-in AI. Its AI Agents handle customer requests across voice and digital channels, while live coaching, recaps, scorecards and transcription support human agents and sellers. It also includes conversation intelligence and workforce management.
Written by usedby from dialpad.com.
Main features
Common uses
Works with
40 companies use Dialpad
Every company below links to the public page that shows it uses Dialpad. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 T-Mobile | Telecommunications | |
 Asana | DevTools & Infrastructure | |
 Nasdaq | Investment & VC | |
| Real Estate Assets | ||
 Crunchbase | Investment & VC | |
 Hopper | Travel & Hospitality | |
 Quora | Media & Publishing | |
 CarGurus | Marketplace | |
 Austin FC | — | |
 Beacon Mobility | — |
Is Dialpad right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 67 Investment & VC companies on usedby, 2 are listed as Dialpad customers. 3 use only another Customer Service Automation tool.
- Dialpad only, 3%
- Dialpad and another tool in Customer Service Automation, 0%
- Another tool in Customer Service Automation only, 4%
- No Customer Service Automation tool we can see, 93%
These are companies usedby tracks because a public page names them, often Dialpad's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Dialpad and its customers. Each one links to its dated source. We quote, we do not score.
24 hoursTime for the IT team to replace desk phones for over 200 employees
QuoraVendor case studyCaptured Oct 8, 2026
30 minutesTime to onboard the company onto Dialpad
LeadSigmaVendor case studyCaptured Oct 8, 2026
three hours per dayTime saved reviewing calls and coaching client
Elise Buie Family Law GroupVendor case studyCaptured Oct 8, 2026
$200 a monthEstimated monthly savings compared to previous
CIVITASVendor case studyCaptured Oct 8, 2026
Read the story
Riders ShareVendor case studyCaptured Oct 8, 2026
Read the story
Miller Law FirmVendor case studyCaptured Oct 8, 2026
Read the story
Jungle DiskVendor case studyCaptured Oct 8, 2026
Read the story
HealthvanaVendor case studyCaptured Oct 8, 2026
Read the story
EvidentVendor case studyCaptured Oct 8, 2026
Read the story
CureMintVendor case studyCaptured Oct 8, 2026Read the story
CrunchbaseVendor case studyCaptured Oct 8, 2026
Read the story
Corridor Mobile Medical ServicesVendor case studyCaptured Oct 8, 2026Dialpad Is Super Reliable And Has Features That We Use Every Day. We Can Easily Scale Our Customer Service, And We Feel Like We’ll Never Need To Be In An Office Because Of Dialpad.We Needed A Business Communications Platform That Fit Seamlessly Alongside Our Core Stack Of Cloud Tools, Like Google Workspace—Dialpad Does Just That.Before you buy Dialpad
What Dialpad publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | dialpad.com, checked Oct 8, 2026 |
|---|---|---|
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace | dialpad.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Dialpad work with the tools we already use?
Dialpad alternatives
Tools compared with Dialpad most often, with the customers they share.
| Tool | Customers | Shared with Dialpad | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Dialpad vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Dialpad vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Dialpad vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Dialpad vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Dialpad vs Talkdesk |
Questions about Dialpad
Who uses Dialpad?
40 companies use Dialpad, including T-Mobile, Asana, and Nasdaq.
Which industries use Dialpad?
The industries with the most Dialpad customers are Investment & VC (2), DevTools & Infrastructure (1), and Marketplace (1).
What are the alternatives to Dialpad?
The tools compared with Dialpad most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Dialpad alternatives.
How does usedby know who uses Dialpad?
Each company is linked to a public page that names it: Dialpad's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (28): a case study, a named quote or a press release. Observed (12): Dialpad shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Dialpad, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 40 of 40 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Dialpad started on October 8, 2026. New customers appear after two complete checks of its pages.