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Contact center AI tools used by Insurance & InsurTech companies

Each line links its public proof and the date usedby last checked it.

27

Insurance & InsurTech companies use Contact center AI tools

13 confirmed 14 observed

The most used: Balto (6), Sanas (5), and Observe.AI (4).Data as of Oct 20, 2026

Ranking

Tools ranked by the Insurance & InsurTech companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Balto6 companies · Checked Oct 7, 20266
    0 confirmed 6 observed

    Balto profile

  2. 2Sanas5 companies · Checked Oct 18, 20265
    2 confirmed 3 observed

    Sanas profile

  3. 3Observe.AI4 companies · Checked Oct 20, 20264
    3 confirmed 1 observed

    Observe.AI profile

  4. 4Talkdesk3 companies · Checked Oct 19, 20263
    2 confirmed 1 observed

    Talkdesk profile

  5. 5CallMiner3 companies · Checked Oct 18, 20263
    0 confirmed 3 observed

    CallMiner profile

  6. 6Assembled2 companies · Checked Oct 18, 20262
    2 confirmed 0 observed

    Assembled profile

  7. 7Glia2 companies · Checked Oct 19, 20262
    2 confirmed 0 observed

    Glia profile

  8. 8Sprinklr2 companies · Checked Oct 19, 20262
    2 confirmed 0 observed

    Sprinklr profile

How usedby counts

13 confirmed 14 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 20, 2026.

Questions

Which Contact center AI tools do Insurance & InsurTech companies use most?

Balto leads: 6 of the 27 Insurance & InsurTech companies on usedby that use Contact center AI tools use it. Next: Sanas (5), Observe.AI (4), Talkdesk (3), and CallMiner (3). See Balto.

How many Insurance & InsurTech companies use Contact center AI tools?

27 Insurance & InsurTech companies on usedby use at least one of 8 Contact center AI tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 27 companies, each counted at its strongest proof: 13 confirmed, 0 declared, 14 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Insurance & InsurTech company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.