Who uses CallMiner?
Conversation intelligence and CX automation platform that analyzes 100% of customer interactions. callminer.com
39
companies use CallMiner
39 companies use CallMiner. 5% are in Automotive Manufacturing. Confirmed or observed customers include Dell, NTT Data, and Santander. 19 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 39 of 39 companies checked, from 4 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 19 confirmed, 20 observed
- Top industry
- Automotive Manufacturing, 5% of customers
- Most similar
- Sierra, 3 shared customers
- Website
- callminer.com
What CallMiner does
CallMiner captures and analyzes customer interactions across calls, chats, screens and surveys with AI. It turns those insights into agent coaching, real-time guidance and task automation, and its OmniAgent voice and chat AI agents handle customer interactions and outreach. It is widely used by large contact centers and BPOs.
Written by usedby from callminer.com.
Main features
Common uses
39 companies use CallMiner
Every company below links to the public page that shows it uses CallMiner. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Dell | IT Services & System Integration | |
 NTT Data | IT Services & System Integration | |
 Santander | Banking & Mortgages | |
 New York Life | Insurance & InsurTech | |
 Sonos | E-commerce & D2C | |
 Dexcom | Medical Devices | |
 Teleperformance | HR & Recruiting | |
 AAA Auto | — | |
 Alorica | HR & Recruiting | |
 British Gas | Energy, Utilities & Cleantech |
Is CallMiner right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 35 Automotive Manufacturing companies on usedby, 2 are listed as CallMiner customers. 7 use only another Customer Service Automation tool.
- CallMiner only, 3%
- CallMiner and another tool in Customer Service Automation, 3%
- Another tool in Customer Service Automation only, 20%
- No Customer Service Automation tool we can see, 74%
These are companies usedby tracks because a public page names them, often CallMiner's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by CallMiner and its customers. Each one links to its dated source. We quote, we do not score.
Before you buy CallMiner
What CallMiner publishes on the points buyers check first, each with its source and check date.
| Integrations | Salesforce | callminer.com, checked Oct 8, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does CallMiner work with the tools we already use?
CallMiner alternatives
Tools compared with CallMiner most often, with the customers they share.
| Tool | Customers | Shared with CallMiner | Compare |
|---|---|---|---|
 Sierra50 customers, 3 shared | 50 | 3 | CallMiner vs Sierra |
 Talkdesk47 customers, 2 shared | 47 | 2 | CallMiner vs Talkdesk |
 Sanas48 customers, 1 shared | 48 | 1 | CallMiner vs Sanas |
 Cognigy57 customers, 0 shared | 57 | 0 | CallMiner vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | CallMiner vs Intercom |
Questions about CallMiner
Who uses CallMiner?
39 companies use CallMiner, including Dell, NTT Data, and Santander.
Which industries use CallMiner?
The industries with the most CallMiner customers are Automotive Manufacturing (2), HR & Recruiting (2), and IT Services & System Integration (2).
What are the alternatives to CallMiner?
The tools compared with CallMiner most often are Sierra (50 customers, 3 shared), Talkdesk (47 customers, 2 shared), Sanas (48 customers, 1 shared), and Cognigy (57 customers, 0 shared). See all CallMiner alternatives.
How does usedby know who uses CallMiner?
Each company is linked to a public page that names it: CallMiner's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (19): a case study, a named quote or a press release. Observed (20): CallMiner shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use CallMiner, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 39 of 39 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of CallMiner started on October 8, 2026. New customers appear after two complete checks of its pages.