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CallMiner vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 39 companies use CallMiner and 48 use Sanas. 1 company uses both, including Alorica.Latest check Oct 8, 2026: 87 of 87 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses CallMiner, Sanas, or both

Every company with a public proof for at least one of the two tools.

38

use only CallMiner

1

company uses both

47

use only Sanas

38 companies use only CallMiner, 47 use only Sanas and 1 uses both, out of the 86 companies on usedby that use at least one of them.

39customers
19 confirmed 20 observed

Where it lands

Automotive Manufacturing2
HR & Recruiting2
IT Services & System Integration2

Newest customers

No new customer since tracking started on October 8, 2026.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

Companies that use both CallMiner and Sanas
Company
Alorica

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

CallMinerSanas
Customersusedby, latest check Oct 8, 2026CallMiner: 39 (19 confirmed, 20 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026CallMiner: No clear leadSanas: Telecommunications (4)
SecurityNot checked yetSanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsCallMiner: Salesforcecallminer.com, checked Oct 8, 2026Sanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsiteCallMiner: callminer.comSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

CallMiner

No reviewed story for CallMiner yet.

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about CallMiner and Sanas

Which is used more, CallMiner or Sanas?

Sanas has more customers on usedby: 48 against 39 for CallMiner.

Do companies use both CallMiner and Sanas?

Yes. 1 company uses both on usedby, including Alorica.

Who uses CallMiner?

39 companies on usedby, each with the public page that shows it. See who uses CallMiner.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.