Assembled vs Intercom: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use Assembled and 114 use Intercom. 2 companies use both, including Autodesk and Intercom. Assembled leads among the Fintech & Payments companies on usedby that use either tool, Intercom among the Artificial Intelligence companies.Latest check Oct 8, 2026: 153 of 153 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Assembled, Intercom, or both
Every company with a public proof for at least one of the two tools.
37
use only Assembled
2
companies use both
112
use only Intercom
37 companies use only Assembled, 112 use only Intercom and 2 use both, out of the 151 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 Autodesk | On or before Apr 2026 |
 Intercom | On or before Dec 2022 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Assembled, Intercom or both: a share of the companies on usedby, not of the market.
Assembled onlyBothIntercom only
More common with Assembled
- Fintech & Payments6 of the 9 Fintech & Payments companies on usedby that use either tool use Assembled.
More common with Intercom
- Artificial Intelligence5 of the 6 Artificial Intelligence companies on usedby that use either tool use Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
AssembledIntercomWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Assembled
Through improved schedule adherence alone, NEXT Insurance has already saved $957K.
NEXT Insurance
Vendor case study, assembled.com, captured Oct 8, 2026
average handle time has dropped by 60%
Preply
Vendor case study, assembled.com, captured Oct 8, 2026
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Questions about Assembled and Intercom
Which is used more, Assembled or Intercom?
Intercom has more customers on usedby: 114 against 39 for Assembled. Assembled leads among the Fintech & Payments companies on usedby that use either tool, Intercom among the Artificial Intelligence companies.
Do companies use both Assembled and Intercom?
Yes. 2 companies use both on usedby, including Autodesk and Intercom.
Who uses Assembled?
39 companies on usedby, each with the public page that shows it. See who uses Assembled.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.