Who uses Assembled?
Support operations platform with AI agents, agent copilot and workforce management for human, BPO and AI teams. assembled.com
39
companies use Assembled
39 companies use Assembled. 15% are in Fintech & Payments. Confirmed or observed customers include Intuit, Autodesk, and Canva. 21 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 39 of 39 companies checked, from 23 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 21 confirmed, 18 observed
- Top industry
- Fintech & Payments, 15% of customers
- Security
- SOC 2 Type IISource: assembled.com, checked Oct 8, 2026
- Pricing
- CORE: $25 /MONTH; PRO: $45 /MONTH; ENTERPRISE: $75 /MONTHSource: assembled.com, checked Oct 8, 2026
- Most similar
- Sierra, 3 shared customers
- Website
- assembled.com
What Assembled does
Assembled unifies in-house agents, BPO vendors and AI systems in one support operations platform. Its AI agents resolve customer requests across chat, email, SMS and voice, its copilot assists human agents with knowledge, replies and translation, and its workforce management handles forecasting and scheduling for blended teams.
Written by usedby from assembled.com.
Main features
Common uses
Works with
39 companies use Assembled
Every company below links to the public page that shows it uses Assembled. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Intuit | Fintech & Payments | |
 Autodesk | DevTools & Infrastructure | |
 Canva | Marketing Tech | |
 Hubspot | Marketing Tech | |
 Stripe | Fintech & Payments | |
 Intercom | Sales Tech & CRM | |
 Ramp | Fintech & Payments | |
 Robinhood | Fintech & Payments | |
 ServiceTitan | Construction | |
 Carta | Fintech & Payments |
Is Assembled right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 6 are listed as Assembled customers. 32 use only another Customer Service Automation tool.
- Assembled only, 2%
- Assembled and another tool in Customer Service Automation, 3%
- Another tool in Customer Service Automation only, 24%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Assembled's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Assembled and its customers. Each one links to its dated source. We quote, we do not score.
$957Kcost savings from improved schedule adherence
NEXT InsuranceVendor case studyCaptured Oct 8, 2026
60%improvement in average handle time
PreplyVendor case studyCaptured Oct 8, 202630%more tickets handled per agent per day
CanvaVendor case studyCaptured Oct 8, 2026
14×increase in call volume absorbed
FuturHealthVendor case studyCaptured Oct 8, 20265,100+ hourshours saved annually across 310,000+ tickets
RampVendor case studyCaptured Oct 8, 2026
95%schedule automation
MarshmallowVendor case studyCaptured Oct 8, 2026
24/7chat support availability, replacing 1 to 2 hours
Arbiter SportsVendor case studyCaptured Oct 8, 2026
66%reduction in average phone wait time
Brooks RunningVendor case studyCaptured Oct 8, 2026
15%increase in team productivity
PoshmarkVendor case studyCaptured Oct 8, 20265 hoursScheduling time saved per week
IntercomVendor case studyCaptured Oct 8, 2026
Read the story
Retention ExpressVendor case studyCaptured Oct 8, 2026Read the story
HubspotVendor case studyCaptured Oct 8, 2026If I can solve voice, I can solve chat, and I can solve email, I just solve 95% of my problems.The team loves not having to write documentation from scratch. Everyone uses Copilot now because of the wrap-up feature.Before you buy Assembled
What Assembled publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II | assembled.com, checked Oct 8, 2026 |
|---|---|---|
| Pricing | CORE: $25 /MONTH; PRO: $45 /MONTH; ENTERPRISE: $75 /MONTH | assembled.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Assembled work with the tools we already use?
Assembled alternatives
Tools compared with Assembled most often, with the customers they share.
| Tool | Customers | Shared with Assembled | Compare |
|---|---|---|---|
 Sierra50 customers, 3 shared | 50 | 3 | Assembled vs Sierra |
 Decagon43 customers, 4 shared | 43 | 4 | Assembled vs Decagon |
 Intercom112 customers, 2 shared | 112 | 2 | Assembled vs Intercom |
 Sanas48 customers, 1 shared | 48 | 1 | Assembled vs Sanas |
 Cognigy57 customers, 0 shared | 57 | 0 | Assembled vs Cognigy |
Questions about Assembled
Who uses Assembled?
39 companies use Assembled, including Intuit, Autodesk, and Canva.
Which industries use Assembled?
The industries with the most Assembled customers are Fintech & Payments (6), DevTools & Infrastructure (3), and Marketing Tech (3).
What are the alternatives to Assembled?
The tools compared with Assembled most often are Sierra (50 customers, 3 shared), Decagon (43 customers, 4 shared), Intercom (112 customers, 2 shared), and Sanas (48 customers, 1 shared). See all Assembled alternatives.
How does usedby know who uses Assembled?
Each company is linked to a public page that names it: Assembled's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (21): a case study, a named quote or a press release. Observed (18): Assembled shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Assembled, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 39 of 39 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Assembled started on October 8, 2026. New customers appear after two complete checks of its pages.