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How Ramp uses Assembled

5,100 hours

“Across 310,000+ annual tickets, these time savings add up to over 5,100 hours saved annually.”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Ramp's customer support team uses Assembled's workforce management platform for scheduling, compliance and agent alerts. It also uses Assembled's AI Copilot inside Zendesk to summarize tickets, draft replies and search macros.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Ramp, not ours.

  • 30 to 90 seconds“the team consistently saves between 30 to 90 seconds per ticket”
  • 75%“Adoption grew from 45% in May 2025 to 75% across 100+ agents in early 2026.”
  • ~10%“improving our productive adherence scores by ~10% per team in a 6-month period”

Across 310,000+ annual tickets, these time savings add up to over 5,100 hours saved annually. Junior agents now ramp faster with an AI partner that helps them speak in Ramp's voice from day one

From the page. assembled.com, captured Oct 8, 2026

Cal helps me move faster without sacrificing quality. There are fewer missed details and just better customer outcomes overall.

Rachael Howell, Sr. Customer Experience Specialist, CX Risk, Ramp. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 5,100 hoursCheckedPrinted word for word on the page, near the name of Ramp.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Ramp.
  • Ramp uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25 percent“now drives 25 percent of all sales pipeline”Ramp uses Hightouch. Another tool at Ramp30%“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”Arbiter Sports uses Assembled. Another customer of Assembled10 times“I’d estimate we’re at least 10 times more efficient during the planning process.”Bolt uses Pigment. Same industry: Fintech & Payments