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How Preply uses Assembled

60%

“average handle time has dropped by 60%”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Preply uses Assembled's workforce management product to automatically generate agent schedules, track adherence in real time, and give agents scorecards. It replaced a manual process built on Google Sheets and a basic scheduling tool.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Preply, not ours.

  • 5.8%“Improved teamwide adherence by 5.8%”
  • 150+“Enabled real-time tracking and agent scorecards for 150+ customer care agents”

Since they started using Assembled, schedule adherence has improved by 5.8%, average handle time has dropped by 60%, and CSAT scores have remained consistently strong despite rapid scaling.

From the page. assembled.com, captured Oct 8, 2026

It was a huge step up for us to start using Assembled. It gives me so much time back to work on different things, so I’ve been really, really happy.

Bassel El-Ebiary, WFM Analyst, Preply. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 60%CheckedPrinted word for word on the page, near the name of Preply.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Preply.
  • Preply uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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