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How Arbiter Sports uses Assembled

30%

“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Arbiter, a K-12 athletics technology provider, uses Assembled's AI chat agent connected to its Zendesk knowledge base to answer customer questions around the clock. Workflows were added later for edge cases that help articles don't cover.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Arbiter Sports, not ours.

  • 86%“1 week to launch the AI chat agent, reaching an 86% resolution rate within 4 weeks of launch”
  • 101,400“101,400 total contacts handled in the first 6 months, up from 92,500 in the same period a year earlier”
  • 95%“ever since Arbiter switched to Assembled, he "gets 95% of his questions answered through the chat."”

Day to day, the support team went from staffing chat for a couple of hours to offering it around the clock, and from manually reading every chat's context to having user segment and routing information land in Zendesk automatically.

From the page. assembled.com, captured Oct 8, 2026

the real need for AI did come through all of our acquisitions.

KayLee Roemmich, Senior Director of CX, Arbiter Sports. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 30%CheckedPrinted word for word on the page, near the name of Arbiter Sports.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Arbiter Sports.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Arbiter Sports uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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