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How Autodesk uses Assembled

40%

“the team was able to reduce average chat wait time by 40%”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

The Autodesk Construction Cloud support team uses Assembled workforce management to schedule and forecast staffing across multiple products and channels, replacing spreadsheet-based scheduling. They also beta-tested seasonal forecasting and Case Lifecycle to track case transfers and improve forecasting.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Autodesk, not ours.

As the team became more adept at using Assembled to adjust scheduling to drive more positive customer experiences, the team was able to reduce average chat wait time by 40%.

From the page. assembled.com, captured Oct 8, 2026

By working with Assembled as our partner, we have built a system that can scale and adapt.

Caroline Moore, Senior Manager, Customer Support, Autodesk. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 40%CheckedPrinted word for word on the page, near the name of Autodesk.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Autodesk.
  • Autodesk uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

85%“improving mean time to resolution (MTTR) by 85%”Autodesk uses BigPanda. Another tool at Autodesk50%of production time savedMiro uses Runway. Same industry: DevTools & Infrastructure$7.23M“Those 124 meetings have generated $7.23M in pipeline”Stream uses Amplemarket. Same industry: DevTools & Infrastructure