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How Autodesk uses BigPanda

85%

“improving mean time to resolution (MTTR) by 85%”

As published on bigpanda.io, June 2023. Captured by usedby on Oct 7, 2026.

What happened

Autodesk's IT operations team uses BigPanda to consolidate noisy alerts from many monitoring tools into actionable incidents. It enriches alerts with context and integrates with ServiceNow and Slack for ticketing and notifications.

Summary written by usedby from the source page, in English. The figures are those of BigPanda and Autodesk, not ours.

  • 69%“driving a significant 69% reduction in incidents”

Their IT team was able to logically consolidate noisy alerts into actionable incidents, driving a significant 69% reduction in incidents while improving mean time to resolution (MTTR) by 85%.

From the page. bigpanda.io, captured Oct 7, 2026

With the help of BigPanda, we reduced incidents by 69%, and significantly improved IT operational efficiency.

Samy Senthivel, Director of Observability Services, Autodesk. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 85%CheckedPrinted word for word on the page, near the name of Autodesk.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Autodesk.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Autodesk uses BigPandaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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