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How DailyPay uses Assembled

9,600 hours

“improved adherence led to 9,600 hours saved per month”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

DailyPay uses Assembled's workforce management platform to schedule and forecast for its customer support agents across multiple sites and BPO partners. It has also adopted Assembled's AI Copilot and AI Voice Agent to assist human agents and handle phone inquiries.

Summary written by usedby from the source page, in English. The figures are those of Assembled and DailyPay, not ours.

  • 65%“This resulted in a 65% reduction in time spent on scheduling”
  • 7%“DailyPay saw a 7% increase in SLA organization-wide”
  • $1.1 million“the equivalent of $1.1 million in annualized productivity gains”
  • 5דthe company has achieved a 5× return on investment on its Assembled contract”

Assembled was deployed across four sites and two BPOs, scheduling an average of 454 agents weekly. This resulted in a 65% reduction in time spent on scheduling and saved real-time analysts (RTAs) 15% of their time.

From the page. assembled.com, captured Oct 8, 2026

Assembled’s BPO connector meant that my BPOs could stay in the tools they were already experts in, and the API would funnel their data into Assembled. Now our new BPOs can be up and running immediately.

Ryan Moore, Vice President, Customer Support & Global BPO Strategy, DailyPay. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 9,600 hoursCheckedPrinted word for word on the page, near the name of DailyPay.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of DailyPay.
  • DailyPay uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

under two months“onboard multiple clients in the country in under two months”DailyPay uses ComplyAdvantage. Another tool at DailyPay30%“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”Arbiter Sports uses Assembled. Another customer of Assembled10 times“I’d estimate we’re at least 10 times more efficient during the planning process.”Bolt uses Pigment. Same industry: Fintech & Payments