Who uses Featurebase?
Support and product feedback platform with help desk, changelog and AI agent capabilities.
On usedby, 75 companies use Featurebase, including Amplemarket, Checkly, and CivitAI. 8 of them are confirmed by a published case study, quote or press release. 1 of them declared it to usedby itself. The largest group: Artificial Intelligence companies with up to 200 employees (7 companies). Every company links to the public page that names it.
75 companies, each with its public proof
Strongest proof first. Open a company to see the page that names it, and when we captured it.
ConfirmedAmplemarketSales Tech & CRM
ConfirmedChecklyDevTools & Infrastructure
ConfirmedCivitAI
ConfirmedMy AskAIArtificial Intelligence
ConfirmedRolla
ConfirmedStructured
ConfirmedYextMarketing Tech
ConfirmedSenjaMarketing Tech
DeclaredSiteGPTArtificial Intelligence
ObservedWixDevTools & Infrastructure
ObservedAcquisition.com
ObservedAdaptyObservedAssemblyAIArtificial Intelligence
ObservedBase44
ObservedBetterCampus
What customers say Featurebase changed
Figures and quotes as Featurebase and its customers published them, each tied to its source. We quote, we do not measure the result.
“Featurebase's pricing is criminal - so, so much value for so little money. It's one of the true 'no-brainer' decisions in feedback tools. It's better AND cheaper!”
Mike HeapFounder, My AskAI“Featurebase saves us a lot of time since all the feature requests would have otherwise been emails.”
Leo MehligFounder, Structured, Structured“It has brought more transparency - the entire team knows where the feedback board is and what our users say.”
Rikard NilssonProduct Manager, Checkly, ChecklySenjaYextCivitAIAmplemarketIs Featurebase used in companies like yours?
By industry
15 industries among 75 customers. Of the 20 with a known size, 65% have up to 200 employees.
- Artificial Intelligence
8 - DevTools & Infrastructure
8 - Marketing Tech
6 - HR & Recruiting
3
- Crypto & Web3
2 - EdTech & E-learning
2 - Sales Tech & CRM
2 - Data & Analytics
1 - Fintech & Payments
1 - Gaming & Esports
1 - IT Services & System Integration
1 - Media & Publishing
1 - Telecommunications
1 - Travel & Hospitality
1 - Workplace Software
1
By industry and company size
| Industry | Customers | ≤ 200 | 201–1,000 | > 1,000 | Unknown |
|---|---|---|---|---|---|
| Artificial Intelligence | 8 | 7 | 0 | 0 | 1 |
| DevTools & Infrastructure | 8 | 2 | 0 | 1 | 5 |
| Marketing Tech | 6 | 2 | 2 | 1 | 1 |
| HR & Recruiting | 3 | 0 | 2 | 0 | 1 |
Employees per company. Every proof level counts, job posts included. A company with no stored size gets its own column, never counted as small.
Which Help desks tools companies use, by industry: Artificial Intelligence · DevTools & Infrastructure · Marketing Tech · HR & Recruiting · Sales Tech & CRM · Fintech & Payments
What Featurebase does, and what to check
What Featurebase does
Support and product feedback platform with help desk, changelog and AI agent capabilities.
Written by usedby from featurebase.app.
Security
- SOC 2 Type II
Pricing and terms
- Pricing
- Free: $0 forever; Growth: $29 per seat / month; Professional: $59 per seat / month; Enterprise: $99 per seat / month
- Your data
- Not used to train models by default.
- Data residency
- Netherlands, Germany, Ireland
- Data processing terms
- A data processing agreement is available.
- Free trial
- Free trial or free plan available.
Integrations
Slack
HubSpot
Salesforce
Linear
Jira
GitHub
ClickUp- Azure DevOps
Intercom
Zendesk
Zapier
Segment
Read on featurebase.app, checked Nov 13, 2026
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Featurebase work with the tools we already use?
Featurebase alternatives, by public customers
Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.
- FeaturebaseThis toolReference
- IntercomAI-first customer service platform2 shared with Featurebase2 sharedFeaturebase vs Intercom →
SierraConversational AI agent platform for enterprise customer service across chat, voice, email and messaging.0 shared with Featurebase0 sharedWho uses Sierra →
CognigyAI agents for contact centers across voice and digital channels, part of NiCE since 20250 shared with Featurebase0 sharedWho uses Cognigy →
TidioCustomer service chat platform with Lyro, an AI agent that resolves questions and captures leads0 shared with Featurebase0 sharedWho uses Tidio →
TalkdeskCloud contact center platform that combines human agents with AI agents for customer service0 shared with Featurebase0 sharedWho uses Talkdesk →
Often used with Featurebase
Other categories found at the same companies. All proof levels are included, including job-post signals. This does not establish an integration or joint use.
Questions about Featurebase
Who uses Featurebase?
75 companies use Featurebase (8 confirmed, 1 declared, 66 observed), including Amplemarket, Checkly, and CivitAI.
What results do companies report with Featurebase?
Companies that use Featurebase report these results in public case studies. Our team won Senja's heart by shipping it within 4 days after their request (source: featurebase.app, checked November 13, 2026). Yext: with Featurebase, it only took five minutes (source: featurebase.app, checked November 13, 2026). CivitAI: they had collected over 1180 ideas from their community (source: featurebase.app, checked November 13, 2026).
How much does Featurebase cost?
Featurebase lists these prices on its own website:
- Free: $0
- Growth: $29 per seat per month
- Professional: $59 per seat per month
- Enterprise: $99 per seat per month
Source: featurebase.app, checked November 13, 2026.
Is Featurebase SOC 2 compliant?
Featurebase states on its own website that it holds SOC 2 Type II. Source: featurebase.app, checked November 13, 2026.
Does Featurebase train AI models on customer data?
Not by default: Featurebase states on its own website that customer data is not used to train AI models by default. Source: featurebase.app, checked November 13, 2026.
Where does Featurebase store customer data?
Featurebase lists these data hosting regions on its own website: Netherlands, Germany, and Ireland. Source: featurebase.app, checked November 13, 2026.
Does Featurebase offer a data processing agreement (DPA)?
Yes: Featurebase states on its own website that a data processing agreement (DPA) is available to customers. Source: featurebase.app, checked November 13, 2026.
Which industries use Featurebase?
The industries with the most Featurebase customers are Artificial Intelligence (8), DevTools & Infrastructure (8), and Marketing Tech (6).
What are the alternatives to Featurebase?
Ranked by public customers (every proof level counts, job posts included), the top Featurebase alternatives are Intercom (130 customers, 2 shared), Sierra (62 customers, 0 shared), Cognigy (55 customers, 0 shared), and Tidio (50 customers, 0 shared). See all Featurebase alternatives.
How does usedby know who uses Featurebase, and how current is it?
Each company here links to a public page that names it as a Featurebase customer, and each line shows its proof level. A company that declared Featurebase itself is marked Declared. The latest check ran on November 13, 2026. How usedby collects and checks its data.
Where this data comes from
Three proof levels
Main sources
- featurebase.app/customersNov 13, 2026
- featurebase.appNov 13, 2026
- featurebase.app/enterpriseNov 13, 2026
- 8 case studies, quotes and press releasesNov 13, 2026
- 1 customer declared it itself
Cite this page
UsedBy.ai (2026). Who uses Featurebase? 75 companies. Retrieved from https://www.usedby.ai/tools/featurebase, latest check November 13, 2026.