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What recruiting firms use for Help desks

Each line links its public proof and the date usedby last checked it.

16

HR & Recruiting companies use Help desks tools

5 confirmed 11 observed

The most used: DevRev (3), Featurebase (3), and Intercom (3).Data as of Nov 13, 2026

Ranking

Tools ranked by the HR & Recruiting companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 14 of 16.

  • PhenomConfirmed1,001–5,000 employeesChecked Nov 9, 2026
  • GustoObserved1,001–5,000 employeesChecked Nov 13, 2026
  • monday.comObserved1,001–5,000 employeesChecked Nov 11, 2026

Strongest proof

Confirmed or declared: 5 of 16. This view filters what you read, never what is counted.

  • TrustedConfirmed201–1,000 employeesChecked Nov 13, 2026
  • FinchConfirmed51–200 employeesChecked Nov 11, 2026
  • PeblConfirmed201–1,000 employeesChecked Nov 9, 2026

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1DevRev3 companies · Checked Nov 9, 20263
    3 confirmed 0 observed

    DevRev profile

  2. 2Featurebase3 companies · Checked Nov 13, 20263
    0 confirmed 3 observed

    Featurebase profile

  3. 3Intercom3 companies · Checked Nov 11, 20263
    0 confirmed 3 observed

    Intercom profile

  4. 4Front2 companies · Checked Nov 13, 20262
    1 confirmed 1 observed

    Front profile

  5. 5Pylon2 companies · Checked Nov 11, 20262
    1 confirmed 1 observed

    Pylon profile

  6. 6Help Scout2 companies · Checked Nov 13, 20262
    0 confirmed 2 observed

    Help Scout profile

  7. 7Hiver2 companies · Checked Oct 3, 20262
    0 confirmed 2 observed

    Hiver profile

  8. 8Zendesk AI1 company · Not dated1
    0 confirmed 1 observed

    Zendesk AI profile

How usedby counts

5 confirmed 11 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of November 13, 2026.

Questions

Which Help desks tools do HR & Recruiting companies use most?

DevRev leads: 3 of the 16 HR & Recruiting companies on usedby that use Help desks tools use it. Next: Featurebase (3), Intercom (3), Front (2), and Pylon (2). See DevRev.

How many HR & Recruiting companies use Help desks tools?

16 HR & Recruiting companies on usedby use at least one of 8 Help desks tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 16 companies, each counted at its strongest proof: 5 confirmed, 0 declared, 11 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each HR & Recruiting company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.