8
AI tools in use at Upwork
Upwork uses 8 AI tools: Cursor (AI Code Editors), Fireworks AI (LLM Inference), Forethought (Customer Service Automation), Textio (HR & People Development), and 4 other tools. 4 are confirmed by a published story, quote or press release; 4 are listed on the vendor's own pages.Latest check Oct 8, 2026: 8 of 8 tools checked, from 17 public sources.
- Industry
- HR & Recruiting
- Website
- upwork.com
- AI tools in use
- 8Median for the 101 HR & Recruiting companies on usedby: 1
- Latest check
- October 8, 20268 of 8 tools checked so far
Every AI tool at Upwork
8 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cursor | AI Code Editors | On or before Nov 2025 | cursor.com | |
 Fireworks AI | LLM Inference | — | fireworks.ai | |
 Forethought | Customer Service Automation | — | forethought.ai | |
 Textio | HR & People Development | — | textio.com | |
 AirOps | SEO & Content Strategy | — | airops.com | |
 Gong | Revenue Intelligence | — | gong.io | |
 Grammarly | Operations | — | grammarly.com | |
 Hiver | Customer support | — | hiverhq.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Upwork's own words
Published results, each linked to its dated source. We quote, we do not score.
Just having a tool and visibility into data drives more awareness and accountability for driving our high-performance culture with clarity and objectivity.We came to Forethought to solve a problem of consistency across a broad number of support agents. Our teams work remotely all over the world and are loosely connected. Ensuring they have the same access to the same answers, are trained consistently, and deliver accurate responses is so important,Upwork compared to other HR & Recruiting companies
Upwork uses 8 AI tools. The median among the 101 HR & Recruiting companies on usedby is 1. 92 of its 100 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
101 HR & Recruiting companies on usedby, by number of AI tools
- 56 companies with 1 tool
- 21 companies with 2 tools
- 5 companies with 3 tools
- 2 companies with 4 tools
- 4 companies with 5 tools
- 2 companies with 6 tools
- 2 companies with 7 tools
- 9 companies with 8 tools or more
What its peers use that Upwork does not
Questions about AI at Upwork
What AI tools does Upwork use?
Upwork uses 8 AI tools: Cursor, Fireworks AI, Forethought, Textio, AirOps, Gong, Grammarly, and Hiver. 4 are confirmed by a published story, quote or press release, and 4 are listed on the vendor's own pages.
Does Upwork use Converzai?
usedby has not found a public page showing that Upwork uses Converzai. Converzai is the most used AI tool among the 101 HR & Recruiting companies on usedby: 9 of them use it. See who uses Converzai.
How does Upwork compare to other HR & Recruiting companies?
Upwork uses 8 AI tools. The median among the 101 HR & Recruiting companies on usedby is 1, and 92 of its 100 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Upwork uses?
Each tool is linked to a public page that names Upwork: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Upwork, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.